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UC520 and Unity Express time NTP issue

peter.konstek
Level 1
Level 1

Hi

I have this client site which as much as i try i cannot get unity time right. It cant seem to sync with the call managers NTP... it also wont sync with an external NTP source either.. below is some outputs from the configs... the timezones are same, and the call manager side of it is NTP master.. yet no sync..

any help would be greatly appreciated

UC520

UC520#sh ver
Cisco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(22)YB, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Tue 27-Jan-09 02:09 by prod_rel_team

ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)

UC520 uptime is 38 weeks, 5 days, 18 hours, 9 minutes
System returned to ROM by power-on
System restarted at 19:35:49 WST Tue Jul 13 2010
System image file is "flash:uc500-advipservicesk9-mz.124-22.YB"
UC520#sh clock
13:45:23.847 WST Mon Apr 11 2011
UC520#sh run | b ntp
ntp master
ntp server 192.168.0.1 prefer
end


Unity Module

UC500-CUE# sh clock
00:29:17.833 WST Tue Apr 12 2011
UC500-CUE# sh ntp
% Incomplete command.
UC500-CUE# sh ntp  st
NTP reference server :        10.1.10.2
Status:                       reject
Time difference (secs):       0.0
Time jitter (secs):           4.0

UC500-CUE# sh ntp ?
  associations NTP server associations
  config       NTP configuration
  servers      Summary of NTP server state
  source       NTP master time source
  status       NTP status
UC500-CUE# sh ntp
% Incomplete command.
UC500-CUE# sh ntp source
127.0.0.1: stratum 16, offset -0.000001, synch distance 3.68283
0.0.0.0:        *Not Synchronized*
UC500-CUE# sh ntp config
NTP server 1:                 10.1.10.2

UC500-CUE# sh ntp serers

sh ntp serers
       ^
% Invalid input detected at '^' marker.
UC500-CUE# sh ntp servers
     remote           refid      st t when poll reach   delay   offset  jitter
==============================================================================
10.1.10.2       127.127.1.1      8 u   64  256  377    0.000    0.000 4000.00
space reject,       x falsetick,       . excess,          - outlyer
+ candidate,        # selected,        * sys.peer,        o pps.peer
UC500-CUE# sh ntp associations
ind assID status  conf reach auth condition  last_event cnt
===========================================================
  1 59892  9014   yes   yes  none    reject   reachable  1
UC500-CUE> sh ver
UC500-CUE uptime is 0 weeks, 1 days, 20 hours, 20 minutes
Vendor:                       Freescale Inc.
Machine:                      mpc8347E sys
CPU:                          e300
Revision:                     3.1 (pvr 8083 0031)
Core Clock (MHz):             500
BogoMIPS:                     331.77
SKU:                          Unavailable
Chassis Type:                 UC500
Chassis Serial:               FHK1238F218
Module Type:                  Integrated-Service-Engine
Module Serial:
UDI Name:                     Not Available
UDI Description:              Not Available
Compact Flash:                1024MB
SDRAM (MByte):                512

1 Reply 1

David Trad
VIP Alumni
VIP Alumni

Hi Peter,

A long shot but can you please change the NTP to the following:

ntp server 192.231.203.132 prefer

Give that a shot and let us know how you go with it, this is just for testing purposes though so if it worked and you didn't want to keep it you can easily change it back.

Cheers,

David.

Cheers, David Trad. **When you rate a persons post, you are indicating a thank you or that it helped, but at the same time you are also helping to maintain the community spirit - You don't have to rate posts and you wont be looked down upon :) *