UC520 Appliance - Adding different phone types

[basiluk11]

I am used to a UC320, and migrating to a UC520 - This maybe a simple question to some of you, but this is foxing me, and I am not a command line expert by any means so please go easy on me!

I have a mixture of SPA525G, SPA303, SPA504G & SPA501G phones.  Trying to add phones and users the UC520 gives me a list of many 7xxx models but I don't see the phones that I need to add.

I have read much about CNF files needing to exist, and these being on the TFTPT server on the flash card - But everything I read completely confused me - Can someone kind and patient please tell me how I can enable support for these phones by using the CCA application in simple terms, and please note that I do not have a smartnet contract on this device so seem to be locked out of downloading much of what I may need!

The config details that you may need are:

isco IOS Software, UC500 Software (UC500-ADVIPSERVICESK9-M), Version 12.4(11)XW7, RELEASE SOFTWARE (fc2)
Compiled Wed 09-Apr-08 03:07 by prod_rel_team

ROM: System Bootstrap, Version 12.4(11r)XW3, RELEASE SOFTWARE (fc1)

[Brandon Buffin]

In CCA, go to Maintenance > Phone Load Management > Upload Phone Loads. Browse for a software pack and choose the new phone types that you need. This will require access to a software pack. You mentioned that you don't have a contract. If you don't have access to a software pack I would recommend going to the software downloads page and requesting access. Since this device is EOS/EOL and you cannot buy a contract, support may allow you access to the files you need.

Brandon

[basiluk11]

Thanks Brandon - I will try and ask for access.

[Brandon Buffin]

Did you go to the software download page and request access? Here's the link.

https://software.cisco.com/download/release.html?mdfid=281163511&flowid=77902&softwareid=282762907&release=8.6(2)&relind=AVAILABLE&rellifecycle=&reltype=latest

Click "Additional Entitlement Required" next to the software pack. Follow the instructions to email support.

Brandon

[basiluk11]

Thanks for following up Brandon. I don't see additional entitlement needed, only download and add to cart?

[Brandon Buffin]

So, can you download the software pack? It may prompt you to log in when you click download. If you don't have a current contract you should then see the "Additional Entitlement Required" link.

[basiluk11]

Still no joy, this is what I see when I have logged in and try and download. 

[Brandon Buffin]

OK. Here's the screen I was referring to. Follow the instructions and email to ent-dl@cisco.com. Explain in the email that there is currently no way to obtain a valid contract on the UC520.

[basiluk11]

Thank you Brandon - I have emailed this email address some 1-2 weeks ago, and not had a reply - I will send a second email.

[basiluk11]

I have tried emailing support but they have provided no answer - does anyone from Cisco support read this and can they please help me?