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UC520 CUE died - any help appreciated

mross1572
Beginner
Beginner

After a power outage the autoattendant and voicemail are down.

this is what i see in the service module itself.

any ideas?

UC_NDi#service-module integrated-Service-Engine 0/0 session
Trying 10.1.1.1, 2002 ... Open
Cisco Configuration Assistant. Version: 3.2 (2). Fri Mar 29 14:55:27 EDT 2013

User Access Verification

Username: administrator
Password:


Cisco BootMon Version: 1.0.2
(Feb 27 2007 - 10:38:53) MPC83XX

Bootmon starts
Bootmon: cold reset.
System now booting.
Bootmon: reading primary bootloader image
Bootmon: calling bootloader


Cisco ServiceEngine Bootloader Version: 1.0.3
(Jul  6 2007 - 10:15:37) MPC83XX

Resetting devices ....Done.
mac address for internal ethernet 00:1b:45:b9:aa:de

Please enter '***' to change boot configuration:
ServicesEngine Bootloader Version : 1.0.3

kern_sz: 1128765
bl_boot_cf_cmd root=/dev/hda1 install_root=ide ro plat=freddo
## Booting image at 04000000 ...
   Image Name:   Linux-2.6.22-cisco-freddo
   Image Type:   PowerPC Linux Kernel Image (gzip compressed)
   Data Size:    1128701 Bytes =  1.1 MB
   Load Address: 00000000
   Entry Point:  00000000
   Verifying Checksum ... OK
   Uncompressing Kernel Image ... OK
Linux version 2.6.22.10-vs2.2.0.5-cisco-freddo (drodrig@fndn-bld-system11) (gcc version 4.2.2) #1 Thu May 5 21:32:03 PDT 2011
Zone PFN ranges:
  DMA             0 ->   131072
  Normal     131072 ->   131072
early_node_map[1] active PFN ranges
    0:        0 ->   131072
Built 1 zonelists.  Total pages: 130048
Kernel command line: root=/dev/hda1 install_root=ide ro plat=freddo
Platform: ise
IPIC (128 IRQ sources, 8 External IRQs) at fe000700
PID hash table entries: 2048 (order: 11, 8192 bytes)
Dentry cache hash table entries: 65536 (order: 6, 262144 bytes)
Inode-cache hash table entries: 32768 (order: 5, 131072 bytes)
Memory: 515840k available (1756k kernel code, 516k data, 92k init, 0k highmem)
in atrace_init
log_head: h: 0, t: 0, l: 0, w: 0, s: 1047488
Using existing trace log
log_head: h: 0, t: 0, l: 0, w: 0, s: 1047488
Mount-cache hash table entries: 512
NET: Registered protocol family 16
Generic PHY: Registered new driver
SCSI subsystem initialized
NET: Registered protocol family 2
IP route cache hash table entries: 16384 (order: 4, 65536 bytes)
TCP established hash table entries: 65536 (order: 7, 524288 bytes)
TCP bind hash table entries: 65536 (order: 6, 262144 bytes)
TCP: Hash tables configured (established 65536 bind 65536)
TCP reno registered
io scheduler noop registered
io scheduler anticipatory registered
io scheduler deadline registered
io scheduler cfq registered (default)
Cisco ContentEngine Flash Driver Version 0.03
Serial: 8250/16550 driver $Revision: 1.90 $ 4 ports, IRQ sharing disabled
serial8250.0: ttyS0 at MMIO 0xe0004500 (irq = 9) is a 16550A
serial8250.0: ttyS1 at MMIO 0xe0004600 (irq = 10) is a 16550A
RAMDISK driver initialized: 16 RAM disks of 32768K size 1024 blocksize
Gianfar MII Bus: probed
eth0: Gianfar Ethernet Controller Version 1.2, 00:1b:45:b9:aa:de
eth0: Running with NAPI enabled
eth0: 256/256 RX/TX BD ring size
eth1: Gianfar Ethernet Controller Version 1.2, 00:1b:45:b9:aa:df
eth1: Running with NAPI enabled
eth1: 256/256 RX/TX BD ring size
Uniform Multi-Platform E-IDE driver Revision: 7.00alpha2
ide: Assuming 50MHz system bus speed for PIO modes; override with idebus=xx
hda: probing with STATUS(0x50) instead of ALTSTATUS(0x0a)
hda: STI Flash 7.4.2, CFA DISK drive
ide0 at 0xe1000000-0xe1000007,0xe100280d on irq 17
hda: max request size: 128KiB
hda: 2001888 sectors (1024 MB), CHS=1986/16/63
hda: cache flushes not supported
hda: hda1 hda2
i2c /dev entries driver
NET: Registered protocol family 26
TCP cubic registered
NET: Registered protocol family 1
NET: Registered protocol family 17
ReiserFS: hda1: found reiserfs format "3.6" with standard journal
ReiserFS: hda1: using ordered data mode
ReiserFS: hda1: journal params: device hda1, size 8192, journal first block 18, max trans len 1024, max batch 900, max commit age 30, max trans age 30
ReiserFS: hda1: checking transaction log (hda1)
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
ide0: reset: master: controlling MPU error
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
hda: status error: status=0x51 { DriveReady SeekComplete Error }
hda: status error: error=0x05 { DriveStatusError AddrMarkNotFound }, CHS=270/5/62, sector=272536
ide: failed opcode was: unknown
hda: no DRQ after issuing MULTWRITE
ide0: reset: master: controlling MPU error
end_request: I/O error, dev hda, sector 272536
Buffer I/O error on device hda1, logical block 32807
lost page write due to I/O error on hda1
end_request: I/O error, dev hda, sector 272736
Buffer I/O error on device hda1, logical block 32832
lost page write due to I/O error on hda1
end_request: I/O error, dev hda, sector 272744
Buffer I/O error on device hda1, logical block 32833
lost page write due to I/O error on hda1
ReiserFS: hda1: warning: journal-1226: REPLAY FAILURE, fsck required! buffer write failed
ReiserFS: hda1: warning: Replay Failure, unable to mount
List of all partitions:
0300    1000944 hda driver: ide-disk
  0301     995904 hda1
  0302       5008 hda2
No filesystem could mount root, tried:  reiserfs
Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(3,1)
Rebooting in 180 seconds..

3 REPLIES 3

johschaf
Enthusiast
Enthusiast

Hello,

I would try and reinstall the latest version of CUE from bootloader.

Here are the instructions: https://supportforums.cisco.com/docs/DOC-13686

The version of CUE referenced in that document is old, but the steps are the same. You can get the latest version of CUE from the UC520 8.6.2 software pack.

Hope this helps.

Thanks,

-john

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Quite common, the CUE compact flash memory has failed. Note that is the internal one one CUE daugtherboard, not external.

Replace with any good brand from 1 to 4 GB and reinstall software.

Hi Paolo,

Could you please advise how to reinstall software on CUE new CF Card

My CUE 1G CF card is broken and I have bought new general CF Card 4G (Kingston)

I format in with FAT16, but CUE Bootloader was not able to mount the file system, and so the boot helper command couldn't write the installer from TFTP to CUE CF Card.

Look at the log file I found that the old 1G CUE CF card have 02 partitions, and they seem formated with reiserfs file system format (not FAT16 as I formated my new card).

I am looking forward to hearing from you soon

Thank you very much for your help!

Tuan

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