I have an issue with a UC520 (latest software pack).
The incoming number (for exemple: 32475XXXXXX) are not associated with the corresponding directory entry (exemple: directory entry 1 32475XXXXXX name jean).
The command service dnis dir-lookup is active in the telephony service but the name cannot display on the phone (only the incoming number)
Any ideas ?
First of all this has been a long standing problems, however I would have thought that they would have resolved it by now with the new Software Packs and iOS upgrades, maybe not?
What software pack are you running on your UC-500 at present?
This once worked flawlessly right up until version 8 arrived, then it stopped working and it just never got better, I truly hope you can get this resolved as it is a very useful feature I must say.
Keep us posted, and please don't forget to log a case on this and bet someone from STAC to debug and assist.
Sent from Cisco Technical Support Android App
Thanks for the reply.
IOS Image: uc500-advipservicesk9-mz.151-4.M5
CME Version: 8.6
Voicemail version: 8.6.5
My UC520 is an older one but I have the same issue with a brand new UC540 on a customer site.
In a first time I think it was a problem because the incoming number are from a SIP trunk.
But on my customer site, the incoming number are from PSTN and the problem is the same.
Perhaps it's the CCA configuration...
Thanks for your reply.
I can't see the calling name option in the sip profile.
This is the sip profile:
registrar server expires max 3600 min 3600
voice class codec 1
codec preference 1 g711ulaw
voice class sip-profiles 1000
request ANY sdp-header Connection-Info remove
response ANY sdp-header Connection-Info remove
Thanks for your help.