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UC520 - Phone loads for SPA50x

Jerry Collins
Beginner
Beginner

I have recently purchased some SPA50X phones to add to my UC520 test bed.

I've wiped and re-loaded the UC520 config from the UC520-8.0.0.zip file and I'm running CCA 2.2.

The phones show up in CCA together with the older 524S handsets, but I can't add the SPA phones to the Voice config as the type is not displayed in the drop down list.

I've looked everywhere on cisco.com, but can't find where they would be downloaded from and every post mentions them as if they should just be there!

Any suggestions, please.

Jerry.

1 ACCEPTED SOLUTION

Accepted Solutions

OK, so that doent look like the phone was able to find or tftp transfer the right file....

I just did a drag and drop of the SPA5x5 phone load to a UC520 using CCA 2.2.1 and then did some displays to share with you so you can compare with your system.....this will give you something to double check against.   Look for consistency with this.....

First we see that the phone load is on flash. 
UC520#dir
Directory of flash:/

    1  -rw-         660  Dec 18 2009 16:46:46 -05:00  vlan.dat
    2  -rw-    37988016  Dec 18 2009 16:40:52 -05:00  uc500-advipservicesk9-mz.150-1.XA
    3  drw-           0  Dec 18 2009 16:40:54 -05:00  phones
   50  drw-           0  Dec 18 2009 16:45:16 -05:00  Desktops
   69  drw-           0  Dec 18 2009 16:45:32 -05:00  autoattendant
   73  drw-           0  Dec 18 2009 16:45:34 -05:00  bacdprompts
   84  drw-           0  Dec 18 2009 16:45:48 -05:00  cca
   88  drw-           0  Dec 18 2009 16:45:50 -05:00  gui
  110  drw-           0  Dec 18 2009 16:46:12 -05:00  media
  113  drw-           0  Dec 18 2009 16:46:18 -05:00  ringtones
  147  drw-           0  Dec 18 2009 16:46:44 -05:00  sn
  150  -rw-       22124  Dec 18 2009 17:08:34 -05:00  UC520W-8U-4FXO-K9-factory-8.0.0.cfg
  151  -rw-         657  Dec 18 2009 20:54:48 -05:00  speeddial.xml

128184320 bytes total (27721728 bytes free)

UC520#cd phones
UC520#dir
Directory of flash:/phones/

    4  drw-           0  Dec 18 2009 16:40:56 -05:00  521_524
    6  drw-           0  Dec 18 2009 16:40:56 -05:00  7975
   14  drw-           0  Dec 18 2009 16:40:56 -05:00  7970_7971
   23  drw-           0  Dec 18 2009 16:40:58 -05:00  7945_7965
   32  drw-           0  Dec 18 2009 16:40:58 -05:00  7925
   40  drw-           0  Dec 18 2009 16:40:58 -05:00  7921
   48  drw-           0  Dec 30 2009 09:20:54 -05:00  525
  153  drw-           0  Jan 24 2010 12:16:32 -05:00  5x5

128184320 bytes total (27721728 bytes free)

UC520#cd 5x5
UC520#dir
Directory of flash:/phones/5x5/

  154  -rw-     3485774  Jan 24 2010 12:17:10 -05:00  spa5x5-7-4-3.bin

128184320 bytes total (27721728 bytes free)

Now we check to see the Telephony-Service config includes the "load" statement for the phone...

UC520#show telephony-service
CONFIG (Version=8.0)
=====================
Version 8.0
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default
ip source-address 10.1.1.1 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
service dnis overlay
service dnis dir-lookup
load 7921 CP7921G-1.3.3
load 7925 CP7925G-1.3.3
load 7945 SCCP45.8-5-3S
load 7965 SCCP45.8-5-3S
load 7970 SCCP70.8-5-3S
load 7971 SCCP70.8-5-3S
load 7975 SCCP75.8-5-3S
load 521G-524G cp524g-8-1-17
load 521G-524G cp524g-8-1-17
load 525G spa525g-7-4-2
load 501G spa5x5-7-4-3
load 502G spa5x5-7-4-3
load 504G spa5x5-7-4-3
load 508G spa5x5-7-4-3
load 509G spa5x5-7-4-3
max-ephones 14
max-dn 56

This is a way I check to  see that the 'no create cnf' and 'create cnf' was performed

UC520#cd system:
UC520#dir
Directory of system:/

  331  drwx           0                      cme
    2  -r--           0                      default-running-config
  338  dr-x           0                      fpm
    3  drwx           0                      its
  100  dr-x           0                      memory

    1  -rw-       34469                      running-config
   99  dr-x           0                      vfiles

No space information available

UC520#cd its
UC520#dir
Directory of system:/its/

  245  -rw-         497                      ATADefault.cnf.xml
    5  drwx           0                      austria
    7  drwx           0                      canada
    9  drwx           0                      denmark
   16  drwx           0                      france
   23  drwx           0                      germany
   30  drwx           0                      italy
   91  drwx           0                      japan
   37  drwx           0                      netherlands
   44  drwx           0                      norway
   51  drwx           0                      portugal
   58  drwx           0                      russia
    4  -rw-          75                      SEPDEFAULT.cnf
   66  drwx           0                      spain
   73  drwx           0                      sweden
   80  drwx           0                      switzerland
   82  drwx           0                      united_kingdom
   84  drwx           0                      united_states
  247  -rw-        3836  Jan 24 2010 12:17:11 -05:00  XMLDefault.cnf.xml
  269  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-500S-1.cnf.xml
  275  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-500S-2.cnf.xml
  264  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7914-1.cnf.xml
  270  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7914-2.cnf.xml
  265  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-12-1.cnf.xml
  271  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-12-2.cnf.xml
  266  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-24-1.cnf.xml
  272  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-24-2.cnf.xml
  267  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-12-1.cnf.xml
  273  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-12-2.cnf.xml
  268  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-24-1.cnf.xml
  274  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-24-2.cnf.xml
  263  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault501G.cnf.xml
  282  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-500S-1.cnf.xml
  288  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-500S-2.cnf.xml
  277  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7914-1.cnf.xml
  283  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7914-2.cnf.xml
  278  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-12-1.cnf.xml
  284  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-12-2.cnf.xml
  279  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-24-1.cnf.xml
  285  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-24-2.cnf.xml
  280  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-12-1.cnf.xml
  286  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-12-2.cnf.xml
  281  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-24-1.cnf.xml
  287  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-24-2.cnf.xml
  276  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault502G.cnf.xml
  295  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-500S-1.cnf.xml
  301  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-500S-2.cnf.xml
  290  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7914-1.cnf.xml
  296  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7914-2.cnf.xml
  291  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-12-1.cnf.xml
  297  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-12-2.cnf.xml
  292  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-24-1.cnf.xml
  298  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-24-2.cnf.xml
  293  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-12-1.cnf.xml
  299  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-12-2.cnf.xml
  294  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-24-1.cnf.xml
  300  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-24-2.cnf.xml
  289  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault504G.cnf.xml
  308  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-500S-1.cnf.xml
  314  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-500S-2.cnf.xml
  303  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7914-1.cnf.xml
  309  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7914-2.cnf.xml
  304  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-12-1.cnf.xml
  310  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-12-2.cnf.xml
  305  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-24-1.cnf.xml
  311  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-24-2.cnf.xml
  306  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-12-1.cnf.xml
  312  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-12-2.cnf.xml
  307  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-24-1.cnf.xml
  313  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-24-2.cnf.xml
  302  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault508G.cnf.xml
  321  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-500S-1.cnf.xml
  327  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-500S-2.cnf.xml
  316  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7914-1.cnf.xml
  322  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7914-2.cnf.xml
  317  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-12-1.cnf.xml
  323  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-12-2.cnf.xml
  318  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-24-1.cnf.xml
  324  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-24-2.cnf.xml
  319  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-12-1.cnf.xml
  325  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-12-2.cnf.xml
  320  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-24-1.cnf.xml
  326  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-24-2.cnf.xml
  315  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault509G.cnf.xml
  248  -rw-        1294                      XMLDefault521G.cnf.xml
  249  -rw-        1294                      XMLDefault524G.cnf.xml
 
UC520#more XMLDefault509G.cnf.xml

{509G Jan 24 2010 12:17:11}
0
false






2000

10.1.1.1






2

spa5x5-7-4-3

English_United_States
en

United_States

United_States

0
http://10.1.10.1/voiceview/authentication/authenticate.do

http://10.1.1.1:80/localdirectory





http://10.1.1.1:80/CMEserverForPhone/serviceurl

0
96

1
1

Lastly, we check the ftfp-server statements are created correctly for the phone....    
UC520#
UC520#
UC520#sh run | inc tftp-server
tftp-server flash:/phones/521_524/cp524g-8-1-17.bin alias cp524g-8-1-17.bin
tftp-server flash:/phones/7921/APPS-1.3.3.SBN alias APPS-1.3.3.SBN
tftp-server flash:/phones/7921/CP7921G-1.3.3.LOADS alias CP7921G-1.3.3.LOADS
tftp-server flash:/phones/7921/GUI-1.3.3.SBN alias GUI-1.3.3.SBN
tftp-server flash:/phones/7921/MISC-1.3.3.SBN alias MISC-1.3.3.SBN
tftp-server flash:/phones/7921/SYS-1.3.3.SBN alias SYS-1.3.3.SBN
tftp-server flash:/phones/7921/TNUX-1.3.3.SBN alias TNUX-1.3.3.SBN
tftp-server flash:/phones/7921/WLAN-1.3.3.SBN alias WLAN-1.3.3.SBN
tftp-server flash:/phones/7925/APPSH-1.3.3.SBN alias APPSH-1.3.3.SBN
tftp-server flash:/phones/7925/CP7925G-1.3.3.LOADS alias CP7925G-1.3.3.LOADS
tftp-server flash:/phones/7925/GUIH-1.3.3.SBN alias GUIH-1.3.3.SBN
tftp-server flash:/phones/7925/MISCH-1.3.3.SBN alias MISCH-1.3.3.SBN
tftp-server flash:/phones/7925/SYSH-1.3.3.SBN alias SYSH-1.3.3.SBN
tftp-server flash:/phones/7925/TNUXH-1.3.3.SBN alias TNUXH-1.3.3.SBN
tftp-server flash:/phones/7925/WLANH-1.3.3.SBN alias WLANH-1.3.3.SBN
tftp-server flash:/phones/7945_7965/apps45.8-5-3TH1-6.sbn alias apps45.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/cnu45.8-5-3TH1-6.sbn alias cnu45.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/cvm45sccp.8-5-3TH1-6.sbn alias cvm45sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/dsp45.8-5-3TH1-6.sbn alias dsp45.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/jar45sccp.8-5-3TH1-6.sbn alias jar45sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/SCCP45.8-5-3S.loads alias SCCP45.8-5-3S.loads
tftp-server flash:/phones/7945_7965/term45.default.loads alias term45.default.loads
tftp-server flash:/phones/7945_7965/term65.default.loads alias term65.default.loads
tftp-server flash:/phones/7970_7971/apps70.8-5-3TH1-6.sbn alias apps70.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/cnu70.8-5-3TH1-6.sbn alias cnu70.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/cvm70sccp.8-5-3TH1-6.sbn alias cvm70sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/dsp70.8-5-3TH1-6.sbn alias dsp70.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/jar70sccp.8-5-3TH1-6.sbn alias jar70sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/SCCP70.8-5-3S.loads alias SCCP70.8-5-3S.loads
tftp-server flash:/phones/7970_7971/term70.default.loads alias term70.default.loads
tftp-server flash:/phones/7970_7971/term71.default.loads alias term71.default.loads
tftp-server flash:/phones/7975/apps75.8-5-3TH1-6.sbn alias apps75.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/cnu75.8-5-3TH1-6.sbn alias cnu75.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/cvm75sccp.8-5-3TH1-6.sbn alias cvm75sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/dsp75.8-5-3TH1-6.sbn alias dsp75.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/jar75sccp.8-5-3TH1-6.sbn alias jar75sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/SCCP75.8-5-3S.loads alias SCCP75.8-5-3S.loads
tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads
tftp-server flash:/ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:/ringtones/Analog2.raw alias Analog2.raw
tftp-server flash:/ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:/ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xml
tftp-server flash:/ringtones/RingList.xml alias RingList.xml
tftp-server flash:/ringtones/AreYouThereF.raw alias AreYouThereF.raw
tftp-server flash:/ringtones/Bass.raw alias Bass.raw
tftp-server flash:/ringtones/CallBack.raw alias CallBack.raw
tftp-server flash:/ringtones/Chime.raw alias Chime.raw
tftp-server flash:/ringtones/Classic1.raw alias Classic1.raw
tftp-server flash:/ringtones/Classic2.raw alias Classic2.raw
tftp-server flash:/ringtones/ClockShop.raw alias ClockShop.raw
tftp-server flash:/ringtones/Drums1.raw alias Drums1.raw
tftp-server flash:/ringtones/Drums2.raw alias Drums2.raw
tftp-server flash:/ringtones/FilmScore.raw alias FilmScore.raw
tftp-server flash:/ringtones/HarpSynth.raw alias HarpSynth.raw
tftp-server flash:/ringtones/Jamaica.raw alias Jamaica.raw
tftp-server flash:/ringtones/KotoEffect.raw alias KotoEffect.raw
tftp-server flash:/ringtones/MusicBox.raw alias MusicBox.raw
tftp-server flash:/ringtones/Piano1.raw alias Piano1.raw
tftp-server flash:/ringtones/Piano2.raw alias Piano2.raw
tftp-server flash:/ringtones/Pop.raw alias Pop.raw
tftp-server flash:/ringtones/Pulse1.raw alias Pulse1.raw
tftp-server flash:/ringtones/Ring1.raw alias Ring1.raw
tftp-server flash:/ringtones/Ring2.raw alias Ring2.raw
tftp-server flash:/ringtones/Ring3.raw alias Ring3.raw
tftp-server flash:/ringtones/Ring4.raw alias Ring4.raw
tftp-server flash:/ringtones/Ring5.raw alias Ring5.raw
tftp-server flash:/ringtones/Ring6.raw alias Ring6.raw
tftp-server flash:/ringtones/Ring7.raw alias Ring7.raw
tftp-server flash:/ringtones/Sax1.raw alias Sax1.raw
tftp-server flash:/ringtones/Sax2.raw alias Sax2.raw
tftp-server flash:/ringtones/Vibe.raw alias Vibe.raw
tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:/bacdprompts/en_bacd_allagentsbusy.au alias en_bacd_allagentsbusy.au
tftp-server flash:/bacdprompts/en_bacd_disconnect.au alias en_bacd_disconnect.au
tftp-server flash:/bacdprompts/en_bacd_enter_dest.au alias en_bacd_enter_dest.au
tftp-server flash:/bacdprompts/en_bacd_invalidoption.au alias en_bacd_invalidoption.au
tftp-server flash:/bacdprompts/en_bacd_music_on_hold.au alias en_bacd_music_on_hold.au
tftp-server flash:/bacdprompts/en_bacd_options_menu.au alias en_bacd_options_menu.au
tftp-server flash:/bacdprompts/en_bacd_welcome.au alias en_bacd_welcome.au
tftp-server flash:/bacdprompts/en_bacd_xferto_operator.au alias en_bacd_xferto_operator.au
tftp-server flash:/phones/525/spa525g-7-4-2.bin alias spa525g-7-4-2.bin
tftp-server flash:/phones/5x5/spa5x5-7-4-3.bin alias spa5x5-7-4-3.bin
UC520#
UC520#
UC520#

View solution in original post

8 REPLIES 8

With CCA 2.2.1 (this new version) you can "drag and drop" the FW (the .bin file inside thw zip) for SPA5xx phones from you PC  to the UC 500 icon in its topology view

How to get the SPA5xx FW
1. Navigate to the Cisco Support Center: http://www.cisco.com/en/US/support/index.html,

2. Click Download Software,

3. Log in to Cisco.com,

4. Click Voice and Unified Communications,

5. Click IP Telephony,

6. Click IP Phones,

7. Click Cisco Small Business Pro SPA500 Series IP Phones,

8. Select model FW (SPA525G  or select  SPA50xG firmware (SPA50XG all use the same image file].

Here is a 96-second screencast showing navigation to the firmware:
http://screencast.com/t/CUnxfoAX

Hi Steve,

Thanks very much for replying. I didn't give enough information, let me try again.

In CCA 2.2(1) The topology display shows the phone as

"IP Phone SPA509G"

If I right click on the handset and select "add to voice network", CCA displays the Voice configuration page with the user extension tab active.

The handset shows as the last line in the list and in the bottom part of the display under details the MAC address is shown and under that the Phone type is SPA509G, no further information appears and the graphics of the handset shows a big question mark over a generic handset.

If I proceed to fill in the user details for the extension and click apply the Red border is displayed and the phone type is highlighted. If I select the phone type box the drop list appears and the SPA50X phone type does not appear.

I had already updated the SPA509 to the latest firmware 7.4.3, but did as you suggested with no change unfortunately.

One other piece of information, when the SPA handset boots, after the initializing Network phase the display shows

"Downloading"

"XMLDefault.cnf.xml"

Your help is very appreciated,

Jerry

CCA 2.2.1 has a Monitor Drawer, and inside it is a Telephony -->  Phones and Extensions link.  Click that and see what the actual 'running' FW is on the SPA Phone (Phone Load column) and its status (Status column)?

Also check the Monitor:  telephony --> SW Pack link and see if the SPA5xx phones are listed there?

CCA 2.2.1 has a Maintenance drawer where we have the Phone Load Manager.  Launch it and see that the SPA5xx phone load is recognized as being present on Flash?

Adding the newest SPA500 series phone loads was introduced in CCA 2.2.1 since the PLM mentioned above, requires the phone load to be present in a bundle zip.   The drag and drop on the other hand, allows you to add a new file (as we discussed earlier in the thread).

There is one other thing I would ask you, and that is when did you drag and drop the FW to the UC 500?  Before or after the upgrade to 8.0.0 bundle and from what release were you upgrading from?

I have seen the case before where if the Telephony-Application commands are entered before the IOS which recognizes the new phones is running, it will all look correct in terms of TFTP-SERVER statements and LOAD statements, and files on flash, but in fact the SYSTEM/ITS directory doenst get updated with the proper configuration and the phones wont be recognized or load.(a function of Create CNF).  In this case the phone would be very blank though or with very minimal information.

The easies thing to do to rule all this out, is drag and drop the phone load onto the UC500 now that its running 15.0.1XA (CME 8.0) and it should do all the above for you.  Then unplug and replug the phone into the POE port of the UC500 or ESW switch anb. see if it gets added to the voice network and is recognized by CCA Voice configuration tab.

If still not good.  Execute a 'debug tftp events' and 'term mon' on a session to the UC500 and unplug and reinsert the phone and paste in here what is output.

Thanks.

Steve,

Thanks again,

Ok in order...

Monitor does not show the phones, just the 524G handsets.

Maintain - only shows the 521_524 phone type.

I performed the drag and drop as you suggested earlier today, I performed the UC500 8.0 upgrade yesterday (although I had a fail on the first attempt when CUE was restoring the config). Second time it seemed to go ok.

The Phone is, as you say, very Blank. Menus are ok, but no phone operation.

I'm not convinced that the upgrade has worked!

Debug file attached.

Jerry

OK, so that doent look like the phone was able to find or tftp transfer the right file....

I just did a drag and drop of the SPA5x5 phone load to a UC520 using CCA 2.2.1 and then did some displays to share with you so you can compare with your system.....this will give you something to double check against.   Look for consistency with this.....

First we see that the phone load is on flash. 
UC520#dir
Directory of flash:/

    1  -rw-         660  Dec 18 2009 16:46:46 -05:00  vlan.dat
    2  -rw-    37988016  Dec 18 2009 16:40:52 -05:00  uc500-advipservicesk9-mz.150-1.XA
    3  drw-           0  Dec 18 2009 16:40:54 -05:00  phones
   50  drw-           0  Dec 18 2009 16:45:16 -05:00  Desktops
   69  drw-           0  Dec 18 2009 16:45:32 -05:00  autoattendant
   73  drw-           0  Dec 18 2009 16:45:34 -05:00  bacdprompts
   84  drw-           0  Dec 18 2009 16:45:48 -05:00  cca
   88  drw-           0  Dec 18 2009 16:45:50 -05:00  gui
  110  drw-           0  Dec 18 2009 16:46:12 -05:00  media
  113  drw-           0  Dec 18 2009 16:46:18 -05:00  ringtones
  147  drw-           0  Dec 18 2009 16:46:44 -05:00  sn
  150  -rw-       22124  Dec 18 2009 17:08:34 -05:00  UC520W-8U-4FXO-K9-factory-8.0.0.cfg
  151  -rw-         657  Dec 18 2009 20:54:48 -05:00  speeddial.xml

128184320 bytes total (27721728 bytes free)

UC520#cd phones
UC520#dir
Directory of flash:/phones/

    4  drw-           0  Dec 18 2009 16:40:56 -05:00  521_524
    6  drw-           0  Dec 18 2009 16:40:56 -05:00  7975
   14  drw-           0  Dec 18 2009 16:40:56 -05:00  7970_7971
   23  drw-           0  Dec 18 2009 16:40:58 -05:00  7945_7965
   32  drw-           0  Dec 18 2009 16:40:58 -05:00  7925
   40  drw-           0  Dec 18 2009 16:40:58 -05:00  7921
   48  drw-           0  Dec 30 2009 09:20:54 -05:00  525
  153  drw-           0  Jan 24 2010 12:16:32 -05:00  5x5

128184320 bytes total (27721728 bytes free)

UC520#cd 5x5
UC520#dir
Directory of flash:/phones/5x5/

  154  -rw-     3485774  Jan 24 2010 12:17:10 -05:00  spa5x5-7-4-3.bin

128184320 bytes total (27721728 bytes free)

Now we check to see the Telephony-Service config includes the "load" statement for the phone...

UC520#show telephony-service
CONFIG (Version=8.0)
=====================
Version 8.0
Cisco Unified Communications Manager Express
For on-line documentation please see:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html

protocol mode default
ip source-address 10.1.1.1 port 2000
ip qos dscp:
ef (the MS 6 bits, 46, in ToS, 0xB8) for media
cs3 (the MS 6 bits, 24, in ToS, 0x60) for signal
af41 (the MS 6 bits, 34, in ToS, 0x88) for video
default (the MS 6 bits, 0, in ToS, 0x0) for serviceservice directed-pickup
service dnis overlay
service dnis dir-lookup
load 7921 CP7921G-1.3.3
load 7925 CP7925G-1.3.3
load 7945 SCCP45.8-5-3S
load 7965 SCCP45.8-5-3S
load 7970 SCCP70.8-5-3S
load 7971 SCCP70.8-5-3S
load 7975 SCCP75.8-5-3S
load 521G-524G cp524g-8-1-17
load 521G-524G cp524g-8-1-17
load 525G spa525g-7-4-2
load 501G spa5x5-7-4-3
load 502G spa5x5-7-4-3
load 504G spa5x5-7-4-3
load 508G spa5x5-7-4-3
load 509G spa5x5-7-4-3
max-ephones 14
max-dn 56

This is a way I check to  see that the 'no create cnf' and 'create cnf' was performed

UC520#cd system:
UC520#dir
Directory of system:/

  331  drwx           0                      cme
    2  -r--           0                      default-running-config
  338  dr-x           0                      fpm
    3  drwx           0                      its
  100  dr-x           0                      memory

    1  -rw-       34469                      running-config
   99  dr-x           0                      vfiles

No space information available

UC520#cd its
UC520#dir
Directory of system:/its/

  245  -rw-         497                      ATADefault.cnf.xml
    5  drwx           0                      austria
    7  drwx           0                      canada
    9  drwx           0                      denmark
   16  drwx           0                      france
   23  drwx           0                      germany
   30  drwx           0                      italy
   91  drwx           0                      japan
   37  drwx           0                      netherlands
   44  drwx           0                      norway
   51  drwx           0                      portugal
   58  drwx           0                      russia
    4  -rw-          75                      SEPDEFAULT.cnf
   66  drwx           0                      spain
   73  drwx           0                      sweden
   80  drwx           0                      switzerland
   82  drwx           0                      united_kingdom
   84  drwx           0                      united_states
  247  -rw-        3836  Jan 24 2010 12:17:11 -05:00  XMLDefault.cnf.xml
  269  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-500S-1.cnf.xml
  275  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-500S-2.cnf.xml
  264  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7914-1.cnf.xml
  270  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7914-2.cnf.xml
  265  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-12-1.cnf.xml
  271  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-12-2.cnf.xml
  266  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-24-1.cnf.xml
  272  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7915-24-2.cnf.xml
  267  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-12-1.cnf.xml
  273  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-12-2.cnf.xml
  268  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-24-1.cnf.xml
  274  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault501G-7916-24-2.cnf.xml
  263  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault501G.cnf.xml
  282  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-500S-1.cnf.xml
  288  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-500S-2.cnf.xml
  277  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7914-1.cnf.xml
  283  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7914-2.cnf.xml
  278  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-12-1.cnf.xml
  284  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-12-2.cnf.xml
  279  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-24-1.cnf.xml
  285  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7915-24-2.cnf.xml
  280  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-12-1.cnf.xml
  286  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-12-2.cnf.xml
  281  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-24-1.cnf.xml
  287  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault502G-7916-24-2.cnf.xml
  276  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault502G.cnf.xml
  295  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-500S-1.cnf.xml
  301  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-500S-2.cnf.xml
  290  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7914-1.cnf.xml
  296  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7914-2.cnf.xml
  291  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-12-1.cnf.xml
  297  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-12-2.cnf.xml
  292  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-24-1.cnf.xml
  298  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7915-24-2.cnf.xml
  293  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-12-1.cnf.xml
  299  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-12-2.cnf.xml
  294  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-24-1.cnf.xml
  300  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault504G-7916-24-2.cnf.xml
  289  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault504G.cnf.xml
  308  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-500S-1.cnf.xml
  314  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-500S-2.cnf.xml
  303  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7914-1.cnf.xml
  309  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7914-2.cnf.xml
  304  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-12-1.cnf.xml
  310  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-12-2.cnf.xml
  305  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-24-1.cnf.xml
  311  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7915-24-2.cnf.xml
  306  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-12-1.cnf.xml
  312  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-12-2.cnf.xml
  307  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-24-1.cnf.xml
  313  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault508G-7916-24-2.cnf.xml
  302  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault508G.cnf.xml
  321  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-500S-1.cnf.xml
  327  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-500S-2.cnf.xml
  316  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7914-1.cnf.xml
  322  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7914-2.cnf.xml
  317  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-12-1.cnf.xml
  323  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-12-2.cnf.xml
  318  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-24-1.cnf.xml
  324  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7915-24-2.cnf.xml
  319  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-12-1.cnf.xml
  325  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-12-2.cnf.xml
  320  -rw-        1455  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-24-1.cnf.xml
  326  -rw-        1586  Jan 24 2010 12:17:11 -05:00  XMLDefault509G-7916-24-2.cnf.xml
  315  -rw-        1293  Jan 24 2010 12:17:11 -05:00  XMLDefault509G.cnf.xml
  248  -rw-        1294                      XMLDefault521G.cnf.xml
  249  -rw-        1294                      XMLDefault524G.cnf.xml
 
UC520#more XMLDefault509G.cnf.xml

{509G Jan 24 2010 12:17:11}
0
false






2000

10.1.1.1






2

spa5x5-7-4-3

English_United_States
en

United_States

United_States

0
http://10.1.10.1/voiceview/authentication/authenticate.do

http://10.1.1.1:80/localdirectory





http://10.1.1.1:80/CMEserverForPhone/serviceurl

0
96

1
1

Lastly, we check the ftfp-server statements are created correctly for the phone....    
UC520#
UC520#
UC520#sh run | inc tftp-server
tftp-server flash:/phones/521_524/cp524g-8-1-17.bin alias cp524g-8-1-17.bin
tftp-server flash:/phones/7921/APPS-1.3.3.SBN alias APPS-1.3.3.SBN
tftp-server flash:/phones/7921/CP7921G-1.3.3.LOADS alias CP7921G-1.3.3.LOADS
tftp-server flash:/phones/7921/GUI-1.3.3.SBN alias GUI-1.3.3.SBN
tftp-server flash:/phones/7921/MISC-1.3.3.SBN alias MISC-1.3.3.SBN
tftp-server flash:/phones/7921/SYS-1.3.3.SBN alias SYS-1.3.3.SBN
tftp-server flash:/phones/7921/TNUX-1.3.3.SBN alias TNUX-1.3.3.SBN
tftp-server flash:/phones/7921/WLAN-1.3.3.SBN alias WLAN-1.3.3.SBN
tftp-server flash:/phones/7925/APPSH-1.3.3.SBN alias APPSH-1.3.3.SBN
tftp-server flash:/phones/7925/CP7925G-1.3.3.LOADS alias CP7925G-1.3.3.LOADS
tftp-server flash:/phones/7925/GUIH-1.3.3.SBN alias GUIH-1.3.3.SBN
tftp-server flash:/phones/7925/MISCH-1.3.3.SBN alias MISCH-1.3.3.SBN
tftp-server flash:/phones/7925/SYSH-1.3.3.SBN alias SYSH-1.3.3.SBN
tftp-server flash:/phones/7925/TNUXH-1.3.3.SBN alias TNUXH-1.3.3.SBN
tftp-server flash:/phones/7925/WLANH-1.3.3.SBN alias WLANH-1.3.3.SBN
tftp-server flash:/phones/7945_7965/apps45.8-5-3TH1-6.sbn alias apps45.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/cnu45.8-5-3TH1-6.sbn alias cnu45.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/cvm45sccp.8-5-3TH1-6.sbn alias cvm45sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/dsp45.8-5-3TH1-6.sbn alias dsp45.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/jar45sccp.8-5-3TH1-6.sbn alias jar45sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7945_7965/SCCP45.8-5-3S.loads alias SCCP45.8-5-3S.loads
tftp-server flash:/phones/7945_7965/term45.default.loads alias term45.default.loads
tftp-server flash:/phones/7945_7965/term65.default.loads alias term65.default.loads
tftp-server flash:/phones/7970_7971/apps70.8-5-3TH1-6.sbn alias apps70.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/cnu70.8-5-3TH1-6.sbn alias cnu70.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/cvm70sccp.8-5-3TH1-6.sbn alias cvm70sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/dsp70.8-5-3TH1-6.sbn alias dsp70.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/jar70sccp.8-5-3TH1-6.sbn alias jar70sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7970_7971/SCCP70.8-5-3S.loads alias SCCP70.8-5-3S.loads
tftp-server flash:/phones/7970_7971/term70.default.loads alias term70.default.loads
tftp-server flash:/phones/7970_7971/term71.default.loads alias term71.default.loads
tftp-server flash:/phones/7975/apps75.8-5-3TH1-6.sbn alias apps75.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/cnu75.8-5-3TH1-6.sbn alias cnu75.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/cvm75sccp.8-5-3TH1-6.sbn alias cvm75sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/dsp75.8-5-3TH1-6.sbn alias dsp75.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/jar75sccp.8-5-3TH1-6.sbn alias jar75sccp.8-5-3TH1-6.sbn
tftp-server flash:/phones/7975/SCCP75.8-5-3S.loads alias SCCP75.8-5-3S.loads
tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads
tftp-server flash:/ringtones/Analog1.raw alias Analog1.raw
tftp-server flash:/ringtones/Analog2.raw alias Analog2.raw
tftp-server flash:/ringtones/AreYouThere.raw alias AreYouThere.raw
tftp-server flash:/ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xml
tftp-server flash:/ringtones/RingList.xml alias RingList.xml
tftp-server flash:/ringtones/AreYouThereF.raw alias AreYouThereF.raw
tftp-server flash:/ringtones/Bass.raw alias Bass.raw
tftp-server flash:/ringtones/CallBack.raw alias CallBack.raw
tftp-server flash:/ringtones/Chime.raw alias Chime.raw
tftp-server flash:/ringtones/Classic1.raw alias Classic1.raw
tftp-server flash:/ringtones/Classic2.raw alias Classic2.raw
tftp-server flash:/ringtones/ClockShop.raw alias ClockShop.raw
tftp-server flash:/ringtones/Drums1.raw alias Drums1.raw
tftp-server flash:/ringtones/Drums2.raw alias Drums2.raw
tftp-server flash:/ringtones/FilmScore.raw alias FilmScore.raw
tftp-server flash:/ringtones/HarpSynth.raw alias HarpSynth.raw
tftp-server flash:/ringtones/Jamaica.raw alias Jamaica.raw
tftp-server flash:/ringtones/KotoEffect.raw alias KotoEffect.raw
tftp-server flash:/ringtones/MusicBox.raw alias MusicBox.raw
tftp-server flash:/ringtones/Piano1.raw alias Piano1.raw
tftp-server flash:/ringtones/Piano2.raw alias Piano2.raw
tftp-server flash:/ringtones/Pop.raw alias Pop.raw
tftp-server flash:/ringtones/Pulse1.raw alias Pulse1.raw
tftp-server flash:/ringtones/Ring1.raw alias Ring1.raw
tftp-server flash:/ringtones/Ring2.raw alias Ring2.raw
tftp-server flash:/ringtones/Ring3.raw alias Ring3.raw
tftp-server flash:/ringtones/Ring4.raw alias Ring4.raw
tftp-server flash:/ringtones/Ring5.raw alias Ring5.raw
tftp-server flash:/ringtones/Ring6.raw alias Ring6.raw
tftp-server flash:/ringtones/Ring7.raw alias Ring7.raw
tftp-server flash:/ringtones/Sax1.raw alias Sax1.raw
tftp-server flash:/ringtones/Sax2.raw alias Sax2.raw
tftp-server flash:/ringtones/Vibe.raw alias Vibe.raw
tftp-server flash:/Desktops/CampusNight.png
tftp-server flash:/Desktops/TN-CampusNight.png
tftp-server flash:/Desktops/CiscoFountain.png
tftp-server flash:/Desktops/TN-CiscoFountain.png
tftp-server flash:/Desktops/CiscoLogo.png
tftp-server flash:/Desktops/TN-CiscoLogo.png
tftp-server flash:/Desktops/Fountain.png
tftp-server flash:/Desktops/TN-Fountain.png
tftp-server flash:/Desktops/MorroRock.png
tftp-server flash:/Desktops/TN-MorroRock.png
tftp-server flash:/Desktops/NantucketFlowers.png
tftp-server flash:/Desktops/TN-NantucketFlowers.png
tftp-server flash:Desktops/320x212x16/List.xml
tftp-server flash:Desktops/320x212x12/List.xml
tftp-server flash:Desktops/320x216x16/List.xml
tftp-server flash:/bacdprompts/en_bacd_allagentsbusy.au alias en_bacd_allagentsbusy.au
tftp-server flash:/bacdprompts/en_bacd_disconnect.au alias en_bacd_disconnect.au
tftp-server flash:/bacdprompts/en_bacd_enter_dest.au alias en_bacd_enter_dest.au
tftp-server flash:/bacdprompts/en_bacd_invalidoption.au alias en_bacd_invalidoption.au
tftp-server flash:/bacdprompts/en_bacd_music_on_hold.au alias en_bacd_music_on_hold.au
tftp-server flash:/bacdprompts/en_bacd_options_menu.au alias en_bacd_options_menu.au
tftp-server flash:/bacdprompts/en_bacd_welcome.au alias en_bacd_welcome.au
tftp-server flash:/bacdprompts/en_bacd_xferto_operator.au alias en_bacd_xferto_operator.au
tftp-server flash:/phones/525/spa525g-7-4-2.bin alias spa525g-7-4-2.bin
tftp-server flash:/phones/5x5/spa5x5-7-4-3.bin alias spa5x5-7-4-3.bin
UC520#
UC520#
UC520#

Steve,

Thanks, I found the problem using your listing to compare against.

In fact it was so obvious I never thought to check....

For some reason the IOS update had failed, probably when the installed failed the first time.

I've manually installed the IOS and now the phones are all working ok.

Thanks so much for your help, I've learned a few things in the process as well.

Cheers - Jerry.

With CCA 2.2.1 (this new version) you can "drag and drop" the FW (the .bin file inside thw zip) for SPA5xx phones from you PC  to the UC 500 icon in its topology view

How to get the SPA5xx FW
1. Navigate to the Cisco Support Center: http://www.cisco.com/en/US/support/index.html,

2. Click Download Software,

3. Log in to Cisco.com,

4. Click Voice and Unified Communications,

5. Click IP Telephony,

6. Click IP Phones,

7. Click Cisco Small Business Pro SPA500 Series IP Phones,

8. Select model FW (SPA525G  or select  SPA50xG firmware (SPA50XG all use the same image file].

Here is a 96-second screencast showing navigation to the firmware:
http://screencast.com/t/CUnxfoAX

happy its working

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