Looking for advice troubleshooting voicemail messages truncating.
UC500 Software (UC500-ADVIPSERVICESK9-M), Version 15.1(2)T2
CME version 8.1
Cisco Unity Express version (8.0.3)
Only happens with external calls.
No indication to caller from CUE that message has stopped recording.
Seems to be consistently truncated at 30 seconds.
Mailboxes have been deleted and reconfigured.
Debug SIP messages and ccapi show call disconnecting correctly when caller is finished leaving message.
Any help is greatly appreciated!
Do you have "no vad" under the dial-peer for the voicemail? If not please add it.
What is the version of the CUE?
CUE version 8.0.3. Dial peer config:
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
Do you have the same issue when leaving voicemail from internal extensions?
Have you tried reloading the CUE?
I do not experience the problem when leaving a v/m from an internal extension. I have tried reloading the CUE, but I have not tried updating the software.
Issue resolved. UDP traffic inspection was exceeding default timeout.
WAN interface is inspecting traffic:
ip inspect SDM_LOW out
Changed inpection profile for UDP from:
ip inspect name SDM_LOW udp router-traffic
Added timeout value:
ip inspect name SDM_LOW udp router-traffic timeout 300
Many thanks to all who contributed!