11-13-2010 12:10 PM - edited 03-21-2019 03:16 AM
Please help,
I have UC540 and as soon as I configure a SIP trunk, my AA and Voicemail are no longer reachable (internally or externally - I get busy signal) but internal and external phone calls work perfectly both directions.
-I ran debugs and the dial-peers are matching appropriately.
-The "show dial-peer voice sum" command is identical before and after I configure the SIP trunk.
-Debug voice ccapi is the same as well
-If I remove the SIP trunk configuration, AA and Voicemail are perfectly reachable once again.
-Running IPS 15.0(1)XA3a and CCA 2.2.5
-Running diagnostics on CUE, everything checks out
Any help is MUCH appreciated!
11-13-2010 12:26 PM
I guess the subject line should read "Fast Busy when dialing AA and VoiceMail after configuring SIP Trunk"
11-13-2010 01:26 PM
I believe that if I upgrade the CUE image, it may resolve the problem, but I can't seem to upgrade to CUE 8.0.2 with CCA 2.2.5... see attached image. I tried unzipping and everything... but why won't it support 8.0.2? The current CUE version is 7.0.3.
11-13-2010 06:35 PM
OK... Got it all working. If you follow the "proper" instructions and restore the unit to factory defaults while upgrading the all software at once, everything works. Originally, I just upgraded the IOS, then tried to upgrade CUE... doesn't work.
Hope this helps anyone else out there.
11-13-2010 06:21 PM
Hello Jan,
I think that problem may be related to the SIP signalling and media Binding,
to confirm that can you attach/send the following debugs for a internal call to the CUE:
debug voip ccapi inout
debug ccsip all
and a "show tech" while facing the problem.
do this in after business hours.
Thanks,
Faris
11-13-2010 06:38 PM
Hi Faris... thanks for the reply... I actually wrote my other note before seeing your post. It was just the matter of installing the software properly from the beginning, something I omitted to do. But thank you!
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