When I try to enable my UC540 alternate greeting prompt it plays but then the regular prompt plays directly after it. I am using script v04.aef, when using v03.aef it doesn't even come on when enabled. Any suggestions?
A special portion of the GMS, the Emergency Alternate Greeting (EAG), allows the Cisco Unity Express administrator to record an alternate AA greeting to be used in case of an emergency or other short-term event, such as a holiday or snow day.
The EAG is based on the existence of the AltGreeting.wav file. The AA included with Cisco Unity Express checks for the existence of this file. If the file exists among the Cisco Unity Express prompts, then EAG is enabled. If it does not exist, then the EAG is disabled. By deleting this file from the prompt repository, the EAG is deactivated. In other words, if a file is uploaded and is named AltGreeting.wav, the EAG is enabled.
Note: The alternate AA greeting never replaces the existing AA greeting; it is simply played before the regular greeting is played.
In a custom Cisco Unity Express AA script, a call to the checkaltgreet.aef subflow checks for the AltGreeting.wav file and plays the file if present.
If you need something for holiday you need to setup holidays AA or jst setup another AA for different days you need.