11-18-2013 06:11 AM - edited 03-21-2019 07:55 AM
We're a small business located in California and we self installed a UC540 system a couple of months ago. We followed the wizards to setup the system, so we are by no means experts. During this time we have had multiple reports of the auto attendant not responding to keypresses with inbound international callers. We had had these reports from callers in Switzerland and Great Britain.
Are there any known issues regarding this or perhaps a setting I should change?
As far as we know the system is working great with domestic calls.
Thanks,
Mike
11-18-2013 11:49 AM
Hello,
Generally speaking the keypresses, aka DTMF, should work in all instances if it works with domestic calls.
If you search the running config what do you see for how your DTMF is configured?
dtmf-relay XXX
Can you test and make sure the AA is accepting DTMF from domestic calls?
What version are you running?
Thanks,
-john
11-18-2013 01:07 PM
Hi John -
Thanks for the reply. The AA has been working great with domestic calls.
As far as checking the DTMF configuration I'm not sure how to do this. Is this through the console port? And if it is, do you know what the serial port settings should be on the laptop?
Thanks,
Mike
11-18-2013 02:55 PM
Hello,
No you can do this from the Cisco Configuration Assistant
Troubleshooting -> IOS Exec Commands -> Show running-config
Then search for dtmf-relay
To check your version
Monitoring -> Telephony -> Software Pack
In order to get to the bottom of this we might have to recreate the issue while running some debugs. If the UC is under warranty or contract, we can more than likely assist you with this.
Thanks,
-john
11-18-2013 03:53 PM
Hi John -
The requested information is below. The unit is under warranty.Please let me know if the information below shows anything.
Software Pack: 8.6.2
IOS: 15.1(4)M6
CME: 8.6
CUE: 8.6.5
Here is the DTMF info from the running-config:
voice register pool 1
dtmf-relay rtp-nte
voice register pool 2
dtmf-relay rtp-nte
dial-peer voice 2000 voip
dtmf-relay rtp-nte
dial-peer voice 2001 voip
dtmf-relay sip-notify
dial-peer voice 2012 voip
dtmf-relay sip-notify
11-18-2013 05:47 PM
Hello,
Thanks, that was exactly what I was looking for. These 2 dial-peers don't like right in regards to the DTMF settings. Can you post the full dial-peers?
dial-peer voice 2001 voip
dtmf-relay sip-notify
dial-peer voice 2012 voip
dtmf-relay sip-notify
The dtmf-relay sip-notify was replaced with the dtmf-relay rtp-nte in later software versions, so I'm think we need to change that.
Thanks,
-john
11-19-2013 05:38 AM
Hi John -
Here are the full details:
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 398
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
!
dial-peer voice 2012 voip
description ** cue prompt manager number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 397
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
11-19-2013 10:10 AM
Hello Mike,
I'd like you to make some adjustments to the DTMF settings on those dial-peers. You will need to do this in the CLI.
conf t
dial-peer voice 2001 voip
dtmf-relay rtp-nte
dial-peer voice 2012 voip
dtmf-relay rtp-nte
end
wr mem
Then test the AA if possible.
Thanks,
-john
11-21-2013 01:20 PM
Hi John -
I need a little help with the CLI.
I have my laptop connected to the console port. I enter my user name and password and get to a "UC_540>" prompt. Is this where I need to enter the configuration commands? I tried and get an error when I try to enter the first line, so I suspect I am not at the right place yet to enter them.
Thanks,
Mike
11-21-2013 01:24 PM
Hello Mike,
Before you put in those commands you have to be in enable mode.
At the > prompt enter: enable
It should then prompt you for your password again, or put you straight into enable mode. Enable mode will show a # prompt
Then copy and paste those commands in.
Thanks,
-john
11-21-2013 01:57 PM
Thanks John,
I'll try this now. After I make the changes do I need to reboot the system or is it good to go as is.
Thanks,
Mike
11-21-2013 01:58 PM
Hello,
You do not need to do a reboot. Just make you enter the last command, wr mem, as that will save the configuration.
Thanks,
-john
11-21-2013 02:09 PM
Hi John -
I'm obviously missing something. I was able to enter enable mode and it did ask for my password again. I entered it and got to the "UC_540#" prrompt.
The system then said to enter the commands one line at a time and end each line with cntrl-Z. I do this but I get a
"% invalid input detected at ^ marker" after each line. So I am assuming I am not doing it correctly.
I know this is basic stuff, but I appreciate the help,
Mike
11-21-2013 02:14 PM
Hello,
After getting the # prompt, did you start with this command: conf t
Where are you getting the ^ prompt?
Thanks,
-john
11-21-2013 02:22 PM
Here is a screen capture from my terminal:
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