UC540 Auto attendant fails with inncoming international calls

[Mike Gann]

We're a small business located in California and we self installed a UC540 system a couple of months ago. We followed the wizards to setup the system, so we are by no means experts. During this time we have had multiple reports of the auto attendant not responding to keypresses with inbound international callers. We had had these reports from callers in Switzerland and Great Britain.

Are there any known issues regarding this or perhaps a setting I should change?

As far as we know the system is working great with domestic calls.

Thanks,

Mike

[johschaf]

Hello,

Just copy and paste what I posted above

conf t

dial-peer voice 2001 voip

dtmf-relay rtp-nte

dial-peer voice 2012 voip

dtmf-relay rtp-nte

end

wr mem

Don't end each line with a cntl/z, just hit enter.

Thanks,

-john

[Mike Gann]

Hi John -

Ok I was able to make the changes and checked the running config to ensure they were made. I'll try to arrange some testing with an international caller.

Thanks for the help, I appreciate it.

Best regards,

Mike

[ajay1komban]

Hi John,

    Could you help me ?

https://supportforums.cisco.com/discussion/12248921/uc-540-vic-4-fxo-card-addition-vic-expansion-slot

Regards,

Ajay Jose k