UC540 blast group mailbox issues

[ShaunSchneider]

I have a customer with 4 phones in a blast group.  This blast group is  answering all 4 pstn lines.  Now after 4 rings and no aswer the caller  is directed to the general delivery VM box for the blast group, but I am  unable to access the VM box from a user's phone.  In the configuration  utillity under the users tab it says that the user's aren't subscribed  to any general delivery mailboxes.  I have no clue on how to subcribe  them to the General del. VM box for the Hunt group.  any ideas?

[Darren DeCroock]

Hello Shaun,

If you are using CCA, it should automatically subscribe the users to the GDM.  If for some reason it did not, I would try removing the blast group and then recreating it.

If you are NOT using CCA, I would go into the CUE web interface (10.1.10.1 in web browswer) then modify the users, and add them/subscribe to the blast groups GDM.

Thank you,

Darren