UC540 - GDM issue "mailbox is in use"

[jyoopro4ia]

A user is reporting that when she tries to access the general delivery mailbox, she gets this error "mailbox is in use".

Has anyone experienced this?

Thanks!

[jyoopro4ia]

I went into the CUE gui and saw that the status stated "in use" for this GDM.  I checked the mailbox and unlocked it from the GUI.  now it's working again.

The problem's solved at least for now..  Does anyone know why this has happened?

[Robert CROWDER]

What software pak are you running?

Had this same issue on a UC560 running SP 8.1 on Tuesday - had to go into the CLI (with Support Center permission) to unlock it because the new Web interface for CUE 8.0.3 doesn't let you do this any more from GUI.

Just curious.

R/ Bob

[Steven DiStefano]

I investigated with the Engineering team and Nazmi informed me that "mailbox in use" can come if any TUI session or VoiceView sessions are open in any other phones having access to that GDM or the ports have become stuck or busy.

For more information you can refer

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008067cb94.shtml

[david]

Well here is the way I fixed it through CCA

From CCA/Troubleshoot/CUE Exec Commands/
command:
voicemail mailbox unlock owner jennifer

in the above example the box that belongs to jennifer was stuck.

[terrydarst]

David, Worked perfect thanks!

[jaydien1358]

Known Bug:

CSCtl04193

-Brian

[todd_price]

That worked for me. Thanks david@dovecommunications!

[changyong.koo]

alternatively, you can use the number to which the voicemail box is assigned:

voicemail Mailbox unlock telephonenumber

[renato.guimaraes]

And yet Cisco expects us to use only CCA...good luck trying to figure that one out without putty

[David Trad]

Hi Renato,

CCA has its own CLI interface so you don't have to use putty, my preference is to use a command line program (SecureCRT) as I am more familiar with it and can do things quite quickly in it (Love the multiple tabs). The CCA command line system is actually quite good for noobies and it works quite well.

But I do take your point though, they are quite valid.

Cheers,

David.

[mattburke]

This worked for me and was quite simple to do.