I have a wierd issue, where only Vonage calls are having issue
When someone call from Vonage, it goes to auto attendant, but it doesnt recognize the input. I tried more than 10 times and all call failed giving input.
I am sure this is a dtmf issue, but want to make sure with the configuration
Here is the dial-peer for incoming call
dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay sip-notify rtp-nte
Please let me know if you need more information.
Thanks in advance
Please check the running config of the CUE.
what is the dtmf-relay method and chenge it accordingly so on both side it should be rtp-nte. So if it is rtp-nte only under the dial-peer is should be the same under "ccn subsystem sip" in the CUE:
ccn subsystem sip
gateway address "10.1.10.2"
Please make this and test again.
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Here is the call flow
1. Call coming to UC540
2. Gives a welcome greeting with options
3. User tries to give input , but UC540 doesnt accept the input
This is happening only with Vonage calls
Now I have another issue(with all calls)
Some times when customer gives the input, it accept it and immediately hungs up.
Any idea why it is happening like this?