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Beginner

UC540 & UC 500 Software Pack 8.0.4 shows SOS

Hello,

I upgraded the software pack to 8.0.4 and all the 8 SPA 508 shows S.O.S Phone in recovery mode.

Please help.

Jibu Mathews

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Cisco Employee

Re: UC540 & UC 500 Software Pack 8.0.4 shows SOS

Dear Sir;

If you are still on this situation, suggest to run the application attached to get phones back to normal. This is first time it is reported, looks like an upgrade terminated abnormally.

Regards

Alberto

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Beginner

Re: UC540 & UC 500 Software Pack 8.0.4 shows SOS

I contacted PDS and they sent me the tool and tried it and did not resolve the SOS.  Finally had to RMA the phones and get a replacement.