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UC540W: inbound calls to AA nighttime, huntgroup during day.

Hello,

My customer would like to have their call flow for inbound calls to go to a hunt group during the day and automatically switch to an AA at night. There doesn't seem to be a way via the CCA3.1.(1) to achieve this.

Can anyone offer any directions?

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Beginner

UC540W: inbound calls to AA nighttime, huntgroup during day.

Hi,

Enable AA and assign the desired prompts and extenstion. (Call Handling -> AA)

Configure schedules for the UC to know what your intensions are. For this, you have to configure both theBusiness Hours tab and the Night Service Tab. (Call Handling -> Schedules)

Go to Call Handling -> Night Service, and forward the call intended for any extention to go to the AA extension.

Hope that helps.

View solution in original post

2 REPLIES 2
Highlighted
Beginner

UC540W: inbound calls to AA nighttime, huntgroup during day.

Hi,

Enable AA and assign the desired prompts and extenstion. (Call Handling -> AA)

Configure schedules for the UC to know what your intensions are. For this, you have to configure both theBusiness Hours tab and the Night Service Tab. (Call Handling -> Schedules)

Go to Call Handling -> Night Service, and forward the call intended for any extention to go to the AA extension.

Hope that helps.

View solution in original post

Highlighted
Beginner

UC540W: inbound calls to AA nighttime, huntgroup during day.

Thanks - nice and clear directions.