05-03-2016 05:24 PM - edited 03-21-2019 08:55 AM
Hello, i have an UC560 with one auto-attendant created via CCA using script "aa_sbcs_v03.aef". May i create another auto-attendant for another company/DID number using the same "aa_sbcs_v03.aef" script?, original AAA is not overwritten?
Thank you.
Solved! Go to Solution.
05-04-2016 04:00 PM
Hello,
I do not believe this would work. What I would do is use a custom script for both.
Web browse to the CUE module
Select scripts and create a new one for customer A and fill out the prompts etc and save as custA
select scripts and create a new one for customer B and fill out the prompts etc and save as cust B
Back in CCA you should be able to go to autoattendant a and point it to script A and autoattendant b point it to script b.
I have done this many times before and it works pretty well.
Hope this helps
Paul Dicine
05-04-2016 04:00 PM
Hello,
I do not believe this would work. What I would do is use a custom script for both.
Web browse to the CUE module
Select scripts and create a new one for customer A and fill out the prompts etc and save as custA
select scripts and create a new one for customer B and fill out the prompts etc and save as cust B
Back in CCA you should be able to go to autoattendant a and point it to script A and autoattendant b point it to script b.
I have done this many times before and it works pretty well.
Hope this helps
Paul Dicine
10-10-2016 09:22 AM
You can do this but only via the CUE gui at 10.1.10.1 You can create as many AA's as you like but you are restricted in space in the CUE flash and licensing for inbound calls.
You create two new call in numbers ie 8887 and 8888 in CUE GUI and then point them at two new scripts which can be copied and pasted.
You then need two new dial peers in CME for 8887 and 8888 to 10.1.10.1 as below
dial-peer voice 20001 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 8887
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad
Job Done
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