cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
651
Views
0
Helpful
1
Replies

UC560 - 7975 Hanging Up When Picking Up External Calls

skelly
Beginner
Beginner

I have a problem with one of user's 7975 phones.  About half of the external calls that are coming into it are disconnecting as soon as the call is picked up.  This does not happen with internal calls or other users.  I have reprogrammed their extension to another phone, but the problem continues and could actually be worse.  Has anyone run into this issue?  If it was happening to all my users, I could understand it a bit better, but it is just a single person with the problem.           

1 Reply 1

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

Start updating UC system and phone firmware.

If the problem persists, you will need to provide conf and traces.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Recognize Your Peers