UC560 AA "No Option Transfer To" not working

[Jon Allen]

       I have set up the AA for a UC560, but the "No Option Transer to" will not work.  I just keeps looping the AA.  Any help would be appreciated.

[trgood]

Hi Jon,

Can you send me a screenshot of your AA configuration? 

-Trent Good

[Jon Allen]

Here is the link to the image AA config page.

http://proponentit.com/AA.PNG

[trgood]

Hi John,

Your configuration looks correct.  Some things I would try are changing the prompt to a self recorded one and checking the firmware version.

I'm not aware of any issues that cause the No option transfer to not to work. 

You may consider opening a case so that an engineer can troubleshoot more in depth.

[David Mowery · Accepted solution]

Can you try setting the Maximum Menu Prompt Attempts to 1?

[Yasien Adams]

this was going to be my simple suggestion.

im sure its just playing the AA message, for the number of failed attempts setting.

[Jon Allen]

Thank you David and Yasien,

That was the issue.