UC560 - Custom CUE Scripting

[Philip Denton]

My client is currently using 2-digit extensions in their office; however, their new C560 system is configured for 3-digit extensions.  Is it possible to write a custom script using the CUE editor so the dial-by-extension directory will recognize two digits extensions, prepend a given digit, then hand the call off to CME?

Thanks!

Phil

[paolo bevilacqua]

Yes. You can also use voice translation-profile and rule.

[Philip Denton]

Paolo - thanks for the speedy response.  I'm sorry my follow-up was so late!

I've read in various threads on this site that creating custom translation-rules on the UC560 may invalidate Cisco TAC support.  Would you forsee any problems with this if I were to use a translation-rule to make the translation from 2->3 digits as calls are handed off from the Auto-Attendant to CME for call processing?

Also, if I go this route are you suggesting I just create apply the translation-profile to CUE's inbound dialpeer and expand ALL 2-digit extensions to three-digit?  Wouldn't CUE reject the call somewhere in its logic processing since it has no users/extensions configured with 2-digit extensions?

Thanks,

Phil

[johschaf]

Hello,

In order for you to receive support from Cisco with a UC that has CLI configuration, you have to be a UC specialized partner with a contract on the UC.

If you apply the translation rule to the CUE inbound dial-peer, it will change the extension from 2 to 3 digits and CUE will then be able to handle the call appropriately.

Thanks,

-john

[Philip Denton]

John, my company is Select Certified and the company we were brought in to subcontract for is a Premier partner with the Express Foundation.  I don't mean to sound snarky but are you telling me that we can sell the UC560 but are limited to GUI configuration (if we want Cisco support)?

[johschaf]

Hello,

Here is the official policy(this document is only available to registered partners):

http://www.cisco.com/en/US/partner/prod/collateral/netmgtsw/ps7256/ps7287/cisco_cca_cli_support_policy.pdf

Thanks,

-john

[Philip Denton]

John,

Thanks for your swift reply.  Would it possible to modify an auto-attendant script to do the same thing as the translation rule?  ie, prepend a 1 to transferred calls to ring a 3-digit phone after matching a 2-digit directory entry or after receiving a 2-digit dial-by-extension request?

Thanks again,

Phil

[johschaf]

Hello,

No problem. I honestly couldn't tell you the answer to that, as we don't support custom scripting, so I haven't played around with CUE scripts at all.

Thanks,

-john

[Philip Denton]

John, after doing some poking around I've discovered that the UC-Express Specialization is being deprecated this year.  Does that mean the minimum requirement for CLI-based configuration will be the UC-Advanced Specialization (also a requirement for Gold partnership)???

http://www.cisco.com/web/partners/partner_with_cisco/channel_partner_program/resale/specializations/unified_communications.html#~two

[johschaf]

Hello,

Here are the certifications that we will expect for CLI support(a few aren't listed in the PDF):

• UC Express
• UC Advanced
• UC Master
• Advanced Collaboration Architecture
• Business Edition Partner

You are correct, UC Express is being depreciated.

Thanks,

-john

[paolo bevilacqua]

You should convert to extension as soon the call hits system, that is voice-port level.

[Philip Denton]

Paolo,

Unfortunately if I do that it seems that i won't be able to get TAC support.  Is there any way I can modify the AA_SBCS_v03.aef script to check and see if the caller has entered a two-digit extension and if so prepend a 1 in order to make it a three-digit extension the CUE can hand off to CME for transfer?

Thanks,

Phil