03-27-2012 09:46 AM - edited 03-21-2019 05:34 AM
Hello, I'm working with UC560 and I have a doubt.
1.When you configuring the Voicemail, there's a way that I could add a label to show up when I dial the mail box extention, Instead the Extention number show the Name "Voicemail"
2.When I recived an incoming call via PSTN, and the IVR comes up with the opening gretting and someone dial a wrong extention, Do I need that call to be rebound for the opening gretting again, becasue right now the IVR is dropping the call.
Thanks for the help.
03-27-2012 11:40 PM
1. Cannot change this currently.
2. Was the AA/IVR setup with CCA? It should re-route to the beginning of script if invalid entry is entered. How was the AA/IVR setup/configured?
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03-28-2012 06:44 PM
Thanks for the Answer
I'm looking an Implementation Guide for the UC560, do you know where I could find information regarding the Configuration?
Thanks
03-28-2012 06:57 PM
if you are using CCA, which script are you using?
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