The UC560 is running the latest version 8.6 uc500-advipservicesk9-mz.151-4.M4b
I cannot get Trnsfr-to-VM to work for these phones. Right now I have a ephone-dn setup as so:
number 6... no-reg primary
call-forward all 500
These phones only have a hard button for Transfer, with no option for a Transfer/Trnsfr-to-VM softkey. When someone calls in and asks to be transferred to an extensions mailbox, the user hits the transfer button, dials 6xxx (e.g. 6320), and hits transfer again. The person who got transferred only hears dead air.
I have tried using both a E.164 number in cue (e.g. set to 6320) and a translation-rule that drops the 6 going to voicemail:
voice translation-rule 1
rule 1 /^6\(.*\)/ /\1/
voice translation-profile VM_Conditioning
translate redirect-called 1
dial-peer voice 10 voip
translation-profile outgoing VM_Conditioning
Any ideas as to why this feature will not work? Or at least a work-around?
I've included debugs for when someone internally dials 6 then the extension and when someone gets transferred to that
That should work...
It seems like the transaltion is not stripping 6, not sure why
INVITE sip:email@example.com:5060 SIP/2.0
If you're using three digits, should become sip:320
I tested the translation rule and it does strip the 6. If you look further down the debug you'll start seeing the extension without the 6 in front.
This is also a problem if a user call-forward all to voicemail and someone is transferred to their extension. They get dead air just as they would transferring straight to voicemail
Well these phones are not fully supported with 8.6, so that seems to be the underlining issue here.
I just wanted to know if anyone else has run into this issue, and if they figured out a work around.
If the CUE works, please try the following configuration just put the correct addresses for the CUE under the dialpeer config:
voice translation-rule 50
rule 1 /^6/ //
voice translation-profile XFER_TO_VM_PROFILE
translate redirect-called 50
dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
session protocol sipv2
session target ipv4:x.x.x.x
voice-class sip outbound-proxy ipv4:x.x.x.x
transfer-pattern 6... blind
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