I am trying to add 16 users to a UC560 using a license file. They currently have 72 licensed users. I am trying to upgrade with CCA. When I do the upgrade license from file option, it gives me the error "better license exists" using the license file I have.
When you receive the error "A better license already exists", it means that the count in the license file you are attempting to install is lower than the currently number if installed licenses. I would suggest opening the license file with notepad, and just looking for the count. 64
If this number is less than your current number of installed users, you will need to get that corrected before being able to install the new license. For that, I would suggest calling into support. 1-866-606-1866