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UC560-Live Record To email

Anthony Pena
Level 1
Level 1

I have a UC560 that I just installed.  I have Voicemail notification set up to email the voicemail to an Exchange server.  I have noticed that Live Record messages do not get sent to the Exchange server.  Is this a bug or is this by design?  I see that I can IMAP to get the Live Record Messages.                  

1 Reply 1

johschaf
Level 4
Level 4

Hello Anthony,

This is by design. In the Admin Guide it states: "Live Record messages do not trigger a message notification when

delivered to a voice mailbox."

Taking a guess, there is probably a few reasons it was designed this way. First, the size of the emails would probably exceed most email servers individual email size since the recordings can be large. Secondly, I think the UC assumes that since the user is recording the call they are aware of that, and they don't need to receive a notification(or the attached recording if configured.)

Hope this helps.

Thanks,

-john

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