Hello, in the company i work for, we have an UC560 with 10 SPA525G2 phones; two of them have CO Lines, but the transfer button appears disabled when there's an incoming call on the CO Lines of these phones.
At first i thought this was a firmware issue so i upgraded one of the phones to 7.5.1 to see if with this the problem dissapears but nothing happen... Can someone point me in the right direction to solve this situation?
Solved! Go to Solution.
That is normal (no transfer softkey in ringing state). To transfer a call, you need to answer it first.
Sorry if i wasn't clear enough. The call is answered in the CO Line but there's no way to transfer it to another extension. The button is greyed out (Disabled).
Check configuration, ephone-dn must be dual-line.
Note unless you're UC certified or have equivalent experience, it would be much better that you have someone that is is to do it.