UC560 showing no dsp on FXO ports when making a call.

[mohd abdul malik]

Hi Everyone,

We are having 2 customers who are facing this problem on 2 differenct model one is UC560 and another one is UC540.

This is happening with almost all the ports that when ever we are making a call the voice ports hangs showing no dsp and it hangs in that state until we

issue the shut & no shut the ports.

This is now becoming really annoying why this thing is happening repeatedly.

i have attached the configuration, show dsp-group all, show voice-call status and show voice port summary outputs.

Any help will be really appreciated.

[paolo bevilacqua]

Update IOS and check again.

[mohd abdul malik]

Hi Paolo,

We are already on the latest software pack for this device with 8.6.1

What else can we try, Please let me know if you  need anymore debugs for this.

[paolo bevilacqua]

You will then need to contact Cisco TAC.

[mohd abdul malik]

the smartnet for this device has already expired.

We do not have other option than support community i guess

[paolo bevilacqua]

mohd abdul malik wrote:
the smartnet for this device has already expired.
We do not have other option than support community i guess

It's customer choice to renew contracts or not, but don't expect freely contributed forums to fix Cisco bugs or serious issues.