UC560 SIP Configuration via CCA

[bluesheep11]

We are trying to configure SIP trunks VIA CCA (Latest version) on a UC560 latest version.

However the username and password field doesn't save.  When you open CCA SIP trunk configuration the fields are blank, fill them in and save, exist and go back in they are still blank.  If you ftp the config off the unit and search for the field "username" only the phones and admins come up - no mention of SIP.

Are we missing something?

[Dennis Bigelow]

Hello,

This sounds like you may have Windows firewall or Anti-virus software running. Also make sure you are using Windows 7 or XP. Windows 8 will not work properly with CCA.

Also if you are using SSL VPN, make sure that only version Anyconnect 2.5.6005 is loaded on the UC. Anything higher will use up the memory and you will not be able to write to the config.

I hope this helps.

Regards,

Chris

[bluesheep11]

It turned out to be password length, any password longer than 8 digits won't save.