UC560-specific issues from my partner:
1. The integration between the desktop phone and softphones as Jabber etc. we need to get a more clear description. We have Jabber as "stand-alone" working right now, and that's not where the problem lies, but we want to be able to use the functions to have multiple accesses to the conversation than having to divert or "round-neck" to other units. We want it to call on both the desktop phone and Jabber client (or 3CX client for that matter), which according to the system description is actually functioning, that is, to full integration with various UC's
2. We need help with staff training and lack of information.
First Where can we get information and training on the UC560 platform components, namely hardware, software, default settings, integration with AD clients. What is "best practice" for the set of operators, management, call center queues, VPN etc.
3. Where can we get information and training on soft goods, CCA, Smartcallconnector, integration of AD, VPN, Unified Callconnector Operators, Unified callconnector staff client, Unified callconnector advanced client, Unified callconnetor server. We need both to know how they are installed and working, but especially all the features that provide opportunities and added values for customers.
4. We can now connect N:1 for user:phone. USP for this type of phone is 1: N. It does not explain how it is done in any documentation that we have access to. (Eg. one number that rings on two phones, a jabber client and mobile numbers at the same time to one of our consultants) A recurring problem we have is the lack of access to documentation. How do we deal with this?
Does anybody have an answer to this?
Thank you
Best Regards
Evelina
