UCC Server and hosted Exchange

[bjames]

Hi,

I had a customer ask if they get Call Connector Server, will the client still work if they migrate from an Internal Exchange server to a hosted one (externally)?

I figured yes due to the internal UCC server stays and the client is more of a snal-in, but I need to confirm here.

Thanks,

Bob James

[bezmalinovic]

I have the same question.

[Brandon Buffin]

Yes, on premise Exchange is not a requirement for the Call Connector server. UCC will work with Outlook regardless of the mail server that it is configured for.

https://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps7067/product_data_sheet0900aecd8053c8ad.html

Hope this helps.

Brandon

[greenturtlesteak]

Everything should still work the same as the integration is done through Outlook plug-ins and not directly to Exchange.

Cole

[bezmalinovic]

Cisco also has a Call Connector CRM plugin. What if the CRM software is hosted somewhere else. Would this be a problem?

[Brandon Buffin]

The following link indicates that a hosted CRM solution is supported.

https://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7274/ps6713/data_sheet_c78-341457.pdf

Hope this helps.

Brandon

[bezmalinovic]

great , thnx