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apple0007
Beginner

UCS320, is it possible to transfer a caller from VM indication to receitionist?

Hi, my customer asked if the following function can be realized.

was looking for a way to see if they can do a “You’ve reached Flower's VM, if this matter is urgent, please press 0 to speak to the receptionist”. Right now her message is “You’ve reached Flower’s VM, if this matter is urgent, please call back and speak to the receptionist”.

When she told about this, I tried # * and 0 during the greeting and it does nothing. I told her we would look into this, as I didn’t see anything in the documentation.

Best Regard

2 REPLIES 2
Christopher Edgeworth
Frequent Contributor

Hi Rex,

The UC320W doesn't support the dial 0 to reach attendant feature while connected to voicemail.  One option they could do though is to change the Call Forward No Answer target for the Flower's user to be the receptionist, instead of their voicemail box.  The receptionist could either a) reroute the call to another user extension or b) transfer the call to Flower's VM to leave a message (default is 7 + extension).

Hope this helps.

Chris

Thank you very much, I will try