Unable to Reset Password on UC520 General Delivery Mailbox Type

smallbusinesstech · ‎07-19-2013

Hi, I am hoping you guys can help me with this. I have a new customer that has an older UC520. They have around 30 voicemail boxes setup, and a few "General Delivery" Mailboxes.

On one of the general delivery mailboxes(Their most important one) the end users have seems to lost the login password. I looked at the system via the CUE and i could see all of the personal mailboxes and the general mailboxes. I saw where you can change the password for the personal mainboxes, but no the general mailboxes.

Is their another way to change the password for a general mailbox on a uc520?

Thanks

Michael Peterman

Rob Huffman · ‎07-19-2013

Hi Michael,

General Delivery mailboxes are usually accessed via a user's personal

mailbox (Press 9) if they have been designated as members on

the GDM config

If that doesn't work, you might want to post this up in the UC500

sub-forum. Lots of great peeps there who can help you out.

https://supportforums.cisco.com/community/netpro/small-business/voiceandconferencing/sbcs-uc500

Cheers!

Rob

"I don't know how, I don't know when
But you and I will meet again "

- Tom Petty

smallbusinesstech · ‎07-19-2013

Thanks for the input. I think they know how to access it however when they are asked for the password that is what they don't know.

paolo bevilacqua · ‎07-19-2013

Check personally what they are doing, because as Rob correctly indicated above, no PIN/password is needed to access a GDM.

hammalhi · ‎07-20-2013

This might be helpful.

http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=3526

paolo bevilacqua · ‎07-20-2013

Hammad Malhi wrote:
This might be helpful.
http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=3526

Link above is about "direct transfer to voicemail". That has nothing to do with OP question.

smallbusinesstech · ‎07-22-2013

I will take your advice and stop by to see the process flow. Then I will report back on what I find. Does the UC520 have a way i can reset the vmail password for a specific mailbox via the CLI?