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Beginner

Unable to reset voicemail PIN

I need to reset a voicemail PIN on a Cisco 524s IP Phone.  It is connected to a UC520.  I can change the PIN in CME and reset it, but when I hit the voicemail button on the phone and put in the new PIN a voice says "Invalid entry".

I'm wondering if I need to factory reset the phone, but I can't find the method for doing that.

Can someone tell me what I need to do to reset the PIN on this phone?  It seems like it should be something really simple.

Thanks,

Pete

13 REPLIES 13
Highlighted
Beginner

Unable to reset voicemail PIN

Pete,

I assume that you're trying to reset the PIN in CLI.  Do you have access to the CUE GUI?  It's default address is 10.1.10.1.  Just type that into a web browser and log in with your admin username and password.  Find Users and the appropriate user associated with your phone.  Click on it and scroll down to PIN.  Click apply when you are finished changing the PIN.  Should be as simple as that.

Highlighted
Beginner

Unable to reset voicemail PIN

Thank you for the reply.  I was never able to find a way to reset the PIN in the CLI.  I'm pretty new to Cisco telephony products, but I don't believe this system has CUE.  Is there a way to tell?

The way I have been trying to change the PIN is through Cisco Unified Communications Manager Express.  I just browse to http://UC520-ip/ccme.html and login with the admin user/pass.  I am able to change display names and extension labels, etc. here, just not the PIN.  There is a field to enter a new PIN, but the change never happens after saving and resetting the phone.  I don't get an error or anything.

Maybe I need to find out how to access the CUE gui?  Or is there a way to change the PIN from the CLI?

Any help I can get with this will be greatly appreciated.

Thanks,

Pete

Highlighted
Beginner

Unable to reset voicemail PIN

I would access the CUE GUI.  Type 10.1.10.1 into a web browser and follow the instructions I gave in my first post.  There is also a way to change it via CLI, but the GUI is much easier.

Highlighted
Beginner

Unable to reset voicemail PIN

I don't get anything to come up when I browse to 10.1.10.1.  I didn't set this system up, so it's possible that CUE is not running on the default ip.  Can you tell me where to look to find out which ip CUE is using?

Thanks,

Pete

Highlighted
Beginner

Re: Unable to reset voicemail PIN

You should be able to do a "show run int in0/0" from the CLI and get the information about the module. My output is below, we can see the "service-module ip address 10.1.10.1" gives us the address of the CUE.

UC_560#show run int in0/0

Building configuration...

Current configuration : 279 bytes

!

interface Integrated-Service-Engine0/0

description Interface used to manage integrated application modulecue is initialized with default IMAP group

ip unnumbered Vlan90

service-module ip address 10.1.10.1 255.255.255.252

service-module ip default-gateway 10.1.10.2

Highlighted
Beginner

Re: Unable to reset voicemail PIN

Here is the output for 'show run int in0/0'

CIS_CDR#show run int in0/0

Building configuration...

Current configuration : 263 bytes

!

interface Integrated-Service-Engine0/0

description cue is initialized with default IMAP group

ip unnumbered Loopback0

ip nat inside

ip virtual-reassembly

service-module ip address 10.1.10.1 255.255.255.252

service-module ip default-gateway 10.1.10.2

end

It looks like it should be using 10.1.10.1, but I still don't get

anything when I browse to http://10.1.10.1

--

Pete

Highlighted
Participant

Re: Unable to reset voicemail PIN

Looks like your PC may not have a route to the 10.1.10.x network. Post the following -

ipconfig (from the PC)

show ip int brief | ex un (from the UC)

Highlighted
Beginner

Unable to reset voicemail PIN

Here is the output

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :

   IPv4 Address. . . . . . . . . . . : 10.1.10.3

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Default Gateway . . . . . . . . . :

CIS_CDR#show ip int brief | ex un

Interface                  IP-Address      OK? Method Status                Protocol

In0/0                      10.1.10.2       YES TFTP   up                    up

Vlan1                      192.168.10.1    YES NVRAM  up                    up

Vlan100                    10.1.1.1        YES NVRAM  up                    up

Loopback0                  10.1.10.2       YES NVRAM  up                    up

CIS_CDR#

I think it's odd that it shows the ip of In0/0 is 10.1.10.2, but yet the out put of 'show run int in0/0' says it's ip is 10.1.10.1.

CIS_CDR#show run int in0/0

Building configuration...

Current configuration : 263 bytes

!

interface Integrated-Service-Engine0/0

description cue is initialized with default IMAP group

ip unnumbered Loopback0

ip nat inside

ip virtual-reassembly

service-module ip address 10.1.10.1 255.255.255.252

service-module ip default-gateway 10.1.10.2

end

I've tried different IP's in the 10.1.10.x/24 range.  I need a 192.168.10.x/24 ip to be able to telnet to the UC520.

Highlighted
Beginner

Unable to reset voicemail PIN

It looks like your computer doesn't have a default gateway.  Are you getting your IP via DHCP?

Highlighted
Beginner

Unable to reset voicemail PIN

Normally the UC520 would assign me a 192.168.10.x/24 ip with the gateway 192.168.10.1 (the UC520).  I've tried a lot of different IP settings on my PC.  Which ip, subnet mask and gateway should I be using?  I could post the UC520 and CUE configs if that would help.

Thanks,

Pete

Highlighted
Beginner

Unable to reset voicemail PIN

I might would set my computer a static IP in the 192.168.10.1/24 range for the time being.  I would then try to go to 10.1.10.1 on a web browser and change the PIN.

Highlighted
Participant

Unable to reset voicemail PIN

If your PC is on the same subnet as the UC data vlan, you should be getting a DHCP IP address in the same subnet. If that is not working, assign a 192.168.10.x/24, with 192.168.10.1 as the default gateway. This should help you connect to 10.1.10.1

You may want to start checking why DHCP isn't working - check DHCP settings on the UC, vlan and port settings on the switch you are connected to (if any).

Highlighted
Beginner

Unable to reset voicemail PIN

DHCP does work.  It assigns 192.168.10.x/24 ip's and everything works fine when I set my PC to use DHCP, except for not being able to open the CUE web gui on 10.1.10.1.  I manually assigned my PC to use a 10.1.10.x/24 ip just to see if that would allow me to open the CUE web gui.

I have wondered if it could be a problem with my access-list.  Below is the access-list config.  Does anyone see something that I am missing that would prevent access to 10.1.10.1?

access-list 1 remark SDM_ACL Category=2

access-list 1 permit 10.1.1.0 0.0.0.255

access-list 1 permit 192.168.10.0 0.0.0.255

access-list 1 permit 10.1.10.0 0.0.0.3

access-list 100 remark auto generated by SDM firewall configuration

access-list 100 remark SDM_ACL Category=1

access-list 100 deny   ip 192.168.10.0 0.0.0.255 any

access-list 100 deny   ip host 255.255.255.255 any

access-list 100 deny   ip 127.0.0.0 0.255.255.255 any

access-list 100 permit ip any any

access-list 101 remark auto generated by SDM firewall configuration

access-list 101 remark SDM_ACL Category=1

access-list 101 permit tcp 10.1.1.0 0.0.0.255 eq 2000 any

access-list 101 permit udp 10.1.1.0 0.0.0.255 eq 2000 any

access-list 101 deny   ip 192.168.10.0 0.0.0.255 any

access-list 101 deny   ip 10.1.1.0 0.0.0.255 any

access-list 101 deny   ip host 255.255.255.255 any

access-list 101 deny   ip 127.0.0.0 0.255.255.255 any

access-list 101 permit ip any any

access-list 102 remark auto generated by SDM firewall configuration

access-list 102 remark SDM_ACL Category=1

access-list 102 deny   ip 10.1.10.0 0.0.0.3 any

access-list 102 deny   ip 10.1.1.0 0.0.0.255 any

access-list 102 deny   ip host 255.255.255.255 any

access-list 102 deny   ip 127.0.0.0 0.255.255.255 any

access-list 102 permit ip any any

access-list 103 remark auto generated by SDM firewall configuration

access-list 103 remark SDM_ACL Category=1

access-list 103 permit tcp 10.1.10.0 0.0.0.3 any eq 2000

access-list 103 permit udp 10.1.10.0 0.0.0.3 any eq 2000

access-list 103 permit udp any 10.1.10.0 0.0.0.3 range 16384 32767

access-list 103 permit udp 10.1.10.0 0.0.0.3 range 16384 32767 any

access-list 103 deny   ip 192.168.10.0 0.0.0.255 any

access-list 103 deny   ip host 255.255.255.255 any

access-list 103 deny   ip 127.0.0.0 0.255.255.255 any

access-list 103 permit ip any any

access-list 104 remark auto generated by SDM firewall configuration

access-list 104 remark SDM_ACL Category=1

access-list 104 deny   ip 10.1.10.0 0.0.0.3 any

access-list 104 deny   ip 192.168.10.0 0.0.0.255 any

access-list 104 deny   ip 10.1.1.0 0.0.0.255 any

access-list 104 permit udp any eq bootps any eq bootpc

access-list 104 permit icmp any any echo-reply

access-list 104 permit icmp any any time-exceeded

access-list 104 permit icmp any any unreachable

access-list 104 deny   ip 10.0.0.0 0.255.255.255 any

access-list 104 deny   ip 172.16.0.0 0.15.255.255 any

access-list 104 deny   ip 192.168.0.0 0.0.255.255 any

access-list 104 deny   ip 127.0.0.0 0.255.255.255 any

access-list 104 deny   ip host 255.255.255.255 any

access-list 104 deny   ip any any