Update firmware UC320 have big problem !!!
I got new UC320W. when I connected it to internet, the new firmware was shown in WebUI.Then i accepted to upgrade, after it was upgraded to 20% it show not enough memory and crash. after that I can't access to WebUI its show httpd service is close but now i can access via telnet but i don't known user and password becuase i use the same password from WebUI but can't access to UC320 with telnet. How i can fix it ?
You can try to factory reset the unit by using a paper clip or similar object to press and hold the reset button (on the side of the UC320W) down for 15 seconds. If that doesn't help, you should open a case with Cisco Small Business Support Center. They might be able to gain access to your UC320W to help you upgrade the software.
The SBSC contact numbers can be found in the following link:
I haven't heard back from you and I'm concerned that you are still living with this issue. It occurred to me that it might not be clear to you what I meant by the private message. You should be able to get your private messages from me to you if you go to your profile page on the Community and select the private messages tab. Please contact me via the email address I provided and I will try to assist you.
A few follow up questions:
Also, I'll send you a private message to try and collect some information about your system and see if I can help you. Look for it in your Community Profile.
Jeff, i am having the same exact issue as siriphan, i have a UC320 that BSOD the computer during the firmware upgrade, when the phone system reset, it seemed to be working but without access to the webgui... after my brilliant plan to reset to factory defaults... i now have a UC320 .. on factory defaults.... with no webgui... now what?
For those of you having issues with upgrading and receiving the following errors, there are some solutions and things to look out for.
Not Enough Memory Crash:
1502 Error and then Web GUI stops working:
I suggest the following browsers to be used:
Lastly upgrading over the Internet (Cloud) is always risky business, if this is a live production system you are doing it to, I would encourage you not too, I know Cisco test this in their Labs and all that, but I find that this may not reflect real-world scenarios at times, if there is an alternative solution like logging into a local system (Team Viewer or WebEX) and doing it from a local system, I would encourage you to do it that way, if it is a LAB system or in a staging phase, then do it from the local PC, you have a lower risk of failure.
Anyway just my experience on this it may or may not be of any use to you