Hopefullty someone here is able to shed some light on my issue.
I have a UC560-FXO-K9 running the latest firmware release, on the same network i have the latest version of the verasmart call accounting software running. When i run the CDR collection wizard to pull the data over, everything seems to work great until it ties to access the call records.
Use the Back link to verify the configuration and try again.
I followed the guide to ensure call accounting is showing enabled in CCA and via CLI, i have restarted both the server and the UC560. The online documentation for verasmart is almost non existant and at this time i cannot justify paying 680 bucks to open a ticket on a product that wont work.