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Beginner

VeraSmart Call Accounting UC560

Greetings all,

Hopefullty someone here is able to shed some light on my issue.

I have a UC560-FXO-K9 running the latest firmware release, on the same network i have the latest version of the verasmart call accounting software running. When i run the CDR collection wizard to pull the data over, everything seems to work great until it ties to access the call records.


Date/time   Sorted in ascending order User message
9/3/2010 10:35:54 AMUnexpected system error occurred (User Specified Data File Not Found).
Review the above error messages and take corrective action.
Use the Back link to verify the configuration and try again.


I followed the guide to ensure call accounting is showing enabled in CCA and via CLI, i have restarted both the server and the UC560. The online documentation for verasmart is almost non existant and at this time i cannot justify paying 680 bucks to open a ticket on a product that wont work.

Everyone's tags (3)
4 REPLIES 4
Cisco Employee

Re: VeraSmart Call Accounting UC560

Dear Sir;

I'm escalating your issue. Please wait for a resolution.

Regards
Alberto

Beginner

Re: VeraSmart Call Accounting UC560

Did anyone get a reply on this?

Enthusiast

Re: VeraSmart Call Accounting UC560

Hi Justin,

Let me see if I can reproduce this and I'll get back to you.

Thanks,

Anthony

what was the resolution to

what was the resolution to this issue?