VeraSmart Call Accounting UC560

[bagattij81]

Greetings all,

Hopefullty someone here is able to shed some light on my issue.

I have a UC560-FXO-K9 running the latest firmware release, on the same network i have the latest version of the verasmart call accounting software running. When i run the CDR collection wizard to pull the data over, everything seems to work great until it ties to access the call records.

Date/time   User message 9/3/2010 10:35:54 AM Unexpected system error occurred (User Specified Data File Not Found).

Review the above error messages and take corrective action.

Use the Back link to verify the configuration and try again.

I followed the guide to ensure call accounting is showing enabled in CCA and via CLI, i have restarted both the server and the UC560. The online documentation for verasmart is almost non existant and at this time i cannot justify paying 680 bucks to open a ticket on a product that wont work.

[Alberto Montilla]

Dear Sir;

I'm escalating your issue. Please wait for a resolution.

Regards
Alberto

[blackmichael]

Did anyone get a reply on this?

[antyeung]

Hi Justin,

Let me see if I can reproduce this and I'll get back to you.

Thanks,

Anthony

[irvaphilliplegall]

what was the resolution to this issue?