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djmohame
Beginner

Voice muting while calling PSTN

Hello,

I had a customer how have a problem with voice muting when he calls PSTN or receive calls from PSTN for a seconds, the device map is SPA400-----SR216------SR216(the switches are connected wireless)-------SPA9K, all the devices are with the latest firmware, I asked him to send me the configurations files and I noticed that the force media proxy  was enabled after disabling it the problem was solved for a while and now occur again ,any ideas how to solve this problem? Thanks in advance

1 REPLY 1
Patrick Born
Cisco Employee

Hi djmohame,

Force media proxy should only affect SIP calls so it's probably the restart that's causing the config to work for a while.

Suggest to the customer that they configure the system per the Installation Guide and use the SPA9000 Setup Wizard to appropriately configure all devices.

Installation Guide: https://www.myciscocommunity.com/docs/DOC-1749

Wizard: https://www.myciscocommunity.com/docs/DOC-8126

Regards,

Patrick

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