Voicemail is not working

[muratg7777]

Hi,

I have UC520. The voicemail is not working. I have upgrade it to ios: uc500-advipservicesk9-mz.150-1.XA3a  and erase uc520's configuration to factory default one nothing changed.

I have CCA 2.2(6) and I am always recieving same attached error.

When I get back to factory default configuration. The wizard did not work and I couldn't edit voicemail configuration on CCA. It fixed at  "Voice Related Data"

The second problem is, Maybe it is because of this voicemail but I can not upgrade the CUE too. It says "Cannot retrieve CUE version information" on : cue-main.uc500.8.0.3.pkg

I even tried to use 7x version but same error I have recieved.

[Nathan Compton]

Is this a new box?  You may need to get into the CLI and see if the CUE is online.  This command will get you to the CUE CLI:

UC560# service intergrated-service-engine 0/0 session

If you hit enter a couple of times you should see a prompt something like this:

se-10-1-10-1#

If you get that do the following to see what software version it is:

se-10-1-10-1# show software version

Adam Compton

[muratg7777]

Nathan;

It is not a new box and the voicemail vas working. I did all the troubleshootings on CCA but could't solve my problem:

UC_520#service-module integrated-Service-Engine 0/0 session 
Trying 10.1.10.2, 2002 ... Open

Please enter 1 or 2
IMPORTANT::
IMPORTANT:: It seems that the LDAP on the system is corrupted.
IMPORTANT:: Attempts to recover from the LDAP corruption have failed.
IMPORTANT:: In order for the system to work properly, LDAP has
IMPORTANT:: to be deleted. Not doing so will result in system
IMPORTANT:: not coming up properly or not coming up at all.
IMPORTANT::
IMPORTANT:: This is an unrecoverable operation!
IMPORTANT::

IMPORTANT::
IMPORTANT:: It seems that the LDAP on the system is corrupted.
IMPORTANT:: Attempts to recover from the LDAP corruption have failed.
IMPORTANT:: In order for the system to work properly, LDAP has
IMPORTANT:: to be deleted. Not doing so will result in system
IMPORTANT:: not coming up properly or not coming up at all.
IMPORTANT::
IMPORTANT:: This is an unrecoverable operation!
IMPORTANT::
IMPORTANT:: It will result in cleanup of LDAP. All information
IMPORTANT:: stored there will be deleted.
IMPORTANT:: This includes the following:
IMPORTANT:: a. User information and passwords
IMPORTANT:: b. Any user defined Auto-attendant scripts
IMPORTANT::
IMPORTANT:: The system can be fully recovered by doing a restore of the
IMPORTANT:: most recent backup
IMPORTANT::
What do you wish to do?
Enter (1) to try bringing the system up again
Enter (2) to cleanup LDAP completely
Please enter your selection:
Please enter 1 or 2

When I enter 1 :

Serial Number:
read workflow properties
finish setting sysdb callagent
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: superthread_startup.sh
STARTED: ${ROOT}/usr/bin/products/herbie/herbie_startup.sh
STARTED: ${ROOT}/usr/wfavvid/run

Waiting 148 ...

I attached the full output

2:

Buffer I/O error on device hda1, logical block 199306
Buffer I/O error on device hda1, logical block 199596
Buffer I/O error on device hda1, logical block 199614
Buffer I/O error on device hda1, logical block 200354
Buffer I/O error on device hda1, logical block 200355
Buffer I/O error on device hda1, logical block 200356

Michael;

I did what you said but it didn't solve my problem too

[m.bunt007]

Murat

     I know this may sound simple, but I had a problem with my voicemail not loading and when I went to run the diagnostics, they did not function either. Eventually after lots of playing around I shut down the system, re-seated the compact flash on the back of the UC system and then powered the system back on.   Then my voicemail was back.

   Not sure its your problem, but sometimes the simple things work, I guess the Compact Flash card got bumped or something.

Hope that helps.

[muratg7777]

I tried to cleanup LDAP completely and it worked

Maybe Michael was right

What do you wish to do?
Enter (1) to try bringing the system up again
Enter (2) to cleanup LDAP completely
Please enter your selection: 2

Cleaning the system. Please wait ... done

Serial Number:
read workflow properties
finish setting sysdb callagent
INIT: Entering runlevel: 2
********** rc.post_install ****************
INIT: Switching to runlevel: 4
INIT: Sending processes the TERM signal
STARTED: ntp_startup.sh
STARTED: LDAP_startup.sh
STARTED: SQL_startup.sh
STARTED: dwnldr_startup.sh
STARTED: HTTP_startup.sh
STARTED: probe
STARTED: superthread_startup.sh
STARTED: ${ROOT}/usr/bin/products/herbie/herbie_startup.sh
STARTED: ${ROOT}/usr/wfavvid/run

Waiting 294 ...

SYSTEM ONLINE
se-10-1-10-1# show software version
Cisco Unity Express version (7.1.3)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2009 by Cisco Systems, Inc.

Components:

- TimeCardView version  7.1.3
- PhoneConnect version  7.0.0
- CUE Voicemail Language Support version  7.1.3
- Monitor Agent version  7.0.0
- Madrox Multi-app Support version  7.1.3

Now I can  update CUE now.

Thanks

[m.bunt007]

Murat

    Glad its working!!!

Have a good day.