I am the IT Manager for a call center that handles a lot of sensitive issues.(Suicide and depression issues) We use the Cisco UC560 with Cisco 7940 phones. We need to be able to get a third party on the line and then disconnect while leaving the caller and third party connected.(Warm Transfer) Is this possible? The only "Warm Transfer" that I am aware of is the following:
Transferring A Call - (Warm Transfer) - press the 'more' softkey - press the Trnsfer softkey (the caller is placed on hold) - dial the extension you wish to transfer the call to - wait for an answer and annouce the call - press the Trnsfer softkey to transfer the call
This method requires placing the caller on hold in order to contact the third party. This can not happen when dealing with such sensitive issues. Is there a way to get another person on the line without placing them on hold?
I guess this must be more difficult than I expected. If it isn't possible to do a true attended transfer.(Caller never gets placed on hold). Is there a way to do a conference call without placing the caller on hold. The primary goal is to get the possibly suicidal caller from one operator to another without ever placing them on hold. It would be preferred to have the first operator to be able to drop off the line after introductions are made but if need be it would be acceptable to have both operators on the call the entire time.
Join us for an exclusive Cisco Customer Connection online briefing: Introducing Cisco Business Wireless Access Points and Mesh Extenders on February 25 at 8 am PT. Cisco product managers will provide a technical deep dive on these new wireless products t...
QuestionDear All,I'm currently looking for firmware version 184.108.40.206 for Linksys SPA400 Analog Telephony Gateway. Unfortunately, my device was bricked and I was able to recover it using a recovery tool and recovery firmware version 220.127.116.11 but can't find v...
Change in ASD Automatic Software Download Feature
Dec 13th, 2019
Cisco RV160, 260, 340, and 345 Series Routers
Due to an API change in Cisco’s software download platform the Automatic Download Feature (ASD) on RV series routers will be temporarily ...
SFP Module Support List for RV160x and RV260x Devices
Small form-factor pluggable (SFP) ports are included on the RV160 and 260 routers to allow the use of optical SFP transceiver modules. SFP’s convert the optical signals to electrical signals. SFP’s al...