cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
931
Views
0
Helpful
2
Replies

WIP310-G1 boots to white screen but never displays logo.

jbeach
Beginner
Beginner

My company Purchased a WIP310-G1  on 8-23-2010 . It has been sitting in the box on the desk of my predecessor.

I plugged it in today and turned it on and it does nothing. I looked here on the forums and everyone says a logo should appear and it should boot up

but I have nothing. Just a white screen. It has been about an hour now and thought I would see if anybody has any ideas.

2 Replies 2

jbeach
Beginner
Beginner

Additionally I read thru the posts here and downloaded the 5.0.11 firmware and started the utility it asks for the phone and recognizes it,

then it says upgrade successful but when I turn it on I get the same thing. White screen ...no logo.

David Carr
Frequent Contributor
Frequent Contributor

Yeah it sounds like a defective unit possibly.  If you call into the SBSC at 866-606-1866 for assistance with that device.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: