customer is trying to use a plantronics wireless headset on a 7961 GE phone.
when he hits the button on the handest, the receiver lifts, but he must hit the headset button in order to talk.
This seems unproductive if he has to walk back to the phone in order to hit the button to talk.
I am afraid that there's some compatibility issues then with that headset. We have officially only tested Jabra and GN headsets (as the document indicates).
Sorry I can't be of more help.