customer is trying to use a plantronics wireless headset on a 7961 GE phone.
when he hits the button on the handest, the receiver lifts, but he must hit the headset button in order to talk.
This seems unproductive if he has to walk back to the phone in order to hit the button to talk.
yes and still nothing.
Everytime, I pick up the wireless headset, I still have to hit the button in order to hear.
I am afraid that there's some compatibility issues then with that headset. We have officially only tested Jabra and GN headsets (as the document indicates).
Sorry I can't be of more help.