I need to validate who cut the call the agent or the client

[Carlos Peralta Nic]

I need to validate who cut the call the agent or the client

There is some report that gives me that information.

necesito validar quien corta la llamada el agente o el cliente

existe algún reporte que me brinde esa información.

Saludos 

[luis_cordova]

Hola @Carlos Peralta Nic ,

Encontré esta respuesta de la comunidad a una duda parecida:

Deepak Rawat 

 

Cisco Employee

‎

No tools as such both on CUCM and UCCX. CDR only shows the disconnect reason such as 16 for normal call clearing, 21 call rejected etc. It does not show anything if the agent disconnected the call or user. What this means is if agent disconnects the call or user, both will be marked as Normal Call Clearing cause 16 from CM perspective.

De todas formas, te dejo la discusión completa:

https://community.cisco.com/t5/ip-telephony-and-phones/how-to-determine-who-dropped-the-call-first-in-uccx-cucm/td-p/2780175

Saludos

[luis_cordova]

No tools as such both on CUCM and UCCX. CDR only shows the disconnect reason such as 16 for normal call clearing, 21 call rejected etc. It does not show anything if the agent disconnected the call or user. What this means is if agent disconnects the call or user, both will be marked as Normal Call Clearing cause 16 from CM perspective.

De todas formas, te dejo la discusión completa:

https://community.cisco.com/t5/ip-telephony-and-phones/how-to-determine-who-dropped-the-call-first-in-uccx-cucm/td-p/2780175

Saludos