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Beginner

Anyconnect Connection Success but RDP connection fails

Hi, i get the below remote desktop connection error message when trying to access the client desktop.

Anyconnect status is connected.

Could you please suggest how to fix this ?My teammates use the same application and are connected to RDP.

 

 

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4 REPLIES 4
Cisco Employee

Re: Anyconnect Connection Success but RDP connection fails

Let us begin with basic connectivity first.

 

What is the remote desktop IP/hostname ? Are you able to ping it or perhaps is it allowed in your network?

Does Anyconnect provide secure route for this RDP host ?

 

Please install wireshark on your workstation to determine if the request is being sent out and if we are receiving any traffic back from RDP server.

 

Regards,

Dinesh Moudgil

 

P.S. Please rate helpful posts.

Beginner

Re: Anyconnect Connection Success but RDP connection fails

I can connect to Remote PCs when connected in OpenVPN. But when am connected to client VPN using Anyconnect Remote connection is failing. Is there any specific settings that me or client has to do to enable this? My PC name is added at Client end.

My teammates use the same application and they are able to connect .

Cisco Employee

Re: Anyconnect Connection Success but RDP connection fails

 

What do you see in the "Route Details" when you connect to Anyconnect VPN ?

Does it show the route for the remote RDP server?

Screenshot 2019-09-18 at 12.40.47 PM.png

 

Beginner

Re: Anyconnect Connection Success but RDP connection fails

Route image is attached.