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Anyconnect error message "A new network interface has been detected."

Hi,

 

I am new to DART logs and troubleshooting them. We had a problem with one of our customers who is coming us trough a Client to Site VPN connection via Anyconnect client. Their VPN connection was terminated, when i check the Anyconnect event logs at the certain time the problem happened, i see some sort of logs like "A new network interface has been detected."(Information), then a log with Warning level "Reconfigure reason code 15:New network interface." and then a log "The entire VPN connection is being reconfigured."(Information) What can cause this logs and what can be the issue at the client side?

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VIP Advocate

Re: Anyconnect error message "A new network interface has been detected."

Any Chance that the user moved from Wireless to Wired or added a new network adapter device? That's what the message usually means. This should not cause a disconnect, but if the routing table changes to affect VPN connection, it is possible. AnyConnect has network interface detection whenever a new network interface comes up on the device.