Anyconnect windows ver 4.50058 won't install

[pstanley]

I have a user that just updated their anyconnect this week and when it was going thru the install it stopped 3/4 way thru. The error it showed was VPN adapter errror. I uninstalled the previous version and tried to reinstall and got the same error.

When looking at the setup log it looks like during the install there is an error 1460 with the device and then it installs a null driver and then it removes all the files. The unknown device is still there and every time retry to install it creates another unknow device such as Root\Net\0000, Root\Net\0001 and so on. 

I've tried to update the drive on the unknow device and that doesn't work, and also trying to delete them doesn't work. The main thing I'm looking to do is get the anyconnect back up and running correctly, and then to remove the unknown devices. I'm thinking if I booted into safe mode I could remove the devices, but this is a remote user and I might not be able to do that until the next time he comes in to the office. 

Here is the log.

>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - VPNVA]
>>> Section start 2017/08/15 12:04:37.295
cmd: "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe" -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA
ndv: INF path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf
ndv: Install flags: 0x00000001
ndv: {Update Device Driver - ROOT\NET\0007}
ndv: Search options: 0x00000080
ndv: Searching single INF 'C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnva-6.inf'
dvi: {Build Driver List} 12:14:30.353
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: 
dvi: Created Driver Node:
dvi: HardwareID - vpnva
dvi: InfName - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
dvi: DevDesc - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
dvi: Section - Cisco.ndi.NTamd64
dvi: Rank - 0x00ff0000
dvi: Signer Score - WHQL
dvi: DrvDate - 02/26/2014
dvi: Version - 3.1.6019.0
dvi: {Build Driver List - exit(0x00000000)} 12:14:30.368
dvi: {DIF_SELECTBESTCOMPATDRV} 12:14:30.368
dvi: Default installer: Enter 12:14:30.368
dvi: {Select Best Driver}
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: Selected Driver:
dvi: Description - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
dvi: InfFile - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
dvi: Section - Cisco.ndi.NTamd64
dvi: {Select Best Driver - exit(0x00000000)}
dvi: Default installer: Exit
dvi: {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 12:14:30.368
ndv: Force Installing Driver:
ndv: Inf Name - vpnva-6.inf
ndv: Driver Date - 02/26/2014
ndv: Driver Version - 3.1.6019.0
ndv: Driver package 'C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf' is already imported.
sto: {Setup Import Driver Package: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 12:14:30.368
sto: Driver package already imported as 'oem75.inf'.
sto: {Setup Import Driver Package - exit (0x00000000)} 12:14:30.368
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: 
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: {Plug and Play Service: Device Install for ROOT\NET\0007}
dvi: Driver INF Path: C:\WINDOWS\INF\oem75.inf
dvi: Driver Node Name: vpnva-6.inf:573bd3b1d858e0ac:Cisco.ndi.NTamd64:3.1.6019.0:vpnva,
dvi: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf
dvi: Searching for hardware ID(s):
dvi: vpnva
dvi: 
dvi: Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
dvi: {Core Device Install} 12:14:30.493
dvi: {Install Device - ROOT\NET\0007} 12:14:30.493
dvi: Parent device: HTREE\ROOT\0
dvi: {Configure Device - ROOT\NET\0007} 12:14:30.509
dvi: Parent device: HTREE\ROOT\0
sto: {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf}
sto: Source Filter = vpnva
inf: Class GUID = {4d36e972-e325-11ce-bfc1-08002be10318}
inf: Class Options = Configurable
inf: {Configure Driver: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64}
inf: Section Name = Cisco.ndi.NTamd64
inf: {Add Service: vpnva}
inf: Start Type = 3
inf: Service Type = 1
inf: Error Control = 1
inf: Image Path = \SystemRoot\System32\drivers\vpnva64-6.sys
inf: Display Name = Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
inf: Group = NDIS
inf: Updated service 'vpnva'.
inf: {Add Service: exit(0x00000000)}
inf: Hardware Id = vpnva
inf: {Configure Driver Configuration: Cisco.ndi.NTamd64}
inf: Service Name = vpnva
inf: Config Flags = 0x00000000
inf: {Configure Driver Configuration: exit(0x00000000)}
inf: {Configure Driver: exit(0x00000000)}
flq: Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva64-6.sys' to 'C:\WINDOWS\System32\drivers\vpnva64-6.sys'.
cpy: Existing file 'C:\WINDOWS\System32\drivers\vpnva64-6.sys' remains unchanged.
sto: {Configure Driver Package: exit(0x00000000)}
dvi: Install Device: Configuring device (oem75.inf:vpnva,Cisco.ndi.NTamd64). 12:14:30.587
dvi: Install Device: Configuring device completed. 12:14:30.587
dvi: Install Device: Starting device. 12:14:30.587
dvi: Install Device: Starting device completed. 12:14:30.618
dvi: {Configure Device - exit(0x00000000)} 12:14:30.618
dvi: {Install Device - exit(0x00000000)} 12:14:30.650
dvi: {Core Device Install - exit(0x00000000)} 12:14:30.650
dvi: Waiting for device post-install to complete. 12:14:30.650
!!! dvi: Timed out waiting for device post-install to complete. 12:18:30.651
ump: {Plug and Play Service: Device Install exit(000005b4)}
!!! ndv: Device install failed for device.
!!! ndv: Error 1460: This operation returned because the timeout period expired.
ndv: Installing NULL driver.
dvi: {Plug and Play Service: Device Install for ROOT\NET\0007}
! dvi: Installing NULL driver!
dvi: {DIF_ALLOW_INSTALL} 12:18:30.776
dvi: Default installer: Enter 12:18:30.776
dvi: Default installer: Exit
dvi: {DIF_ALLOW_INSTALL - exit(0xe000020e)} 12:18:30.776
dvi: {DIF_REGISTER_COINSTALLERS} 12:18:30.776
dvi: Default installer: Enter 12:18:30.776
dvi: Default installer: Exit
dvi: {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 12:18:30.776
dvi: {DIF_INSTALLDEVICE} 12:18:30.776
dvi: Default installer: Enter 12:18:30.776
! dvi: Installing NULL driver!
dvi: Install Null Driver: Removing device sub-tree. 12:18:30.776
dvi: Install Null Driver: Removing device sub-tree completed. 12:18:30.776
dvi: Install Null Driver: Restarting device. 12:18:30.791
dvi: Install Null Driver: Restarting device completed. 12:18:30.791
dvi: Install Device: Configuring device class. 12:18:30.791
dvi: Install Device: Configuring device class completed. 12:18:30.791
dvi: Install Device: Starting device. 12:18:30.791
dvi: Install Device: Starting device completed. 12:18:30.807
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 12:18:30.807
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(000005b4)}
!!! ndv: Failed to install device instance 'ROOT\NET\0007'. Error = 0x000005b4
<<< Section end 2017/08/15 12:18:30.807
<<< [Exit status: FAILURE(0x000005b4)]

[Aditya Ganjoo]

Hi,

This error is a generic code for an MSI action failure. In this case, the Virtual Adapter installer has failed.

Check whether this registry key is present or not:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce.

In addition, you can try one of these actions in order to resolve the issue:

Execute this command in order to perform a quiet installation of AnyConnect:

msiexec /quiet /norestart /i anyconnect.msi

Scan your registry for AnyConnect related bogus keys and remove them.

Microsoft has released a fix for this in the following update:

https://support.microsoft.com/en-us/help/4015217/windows-10-update-kb4015217

If this does not help try disabling the Anti-Virus software on the PC and then try installing the Anyconnect.

Also try to use MS tool to uninstall AnyConnect (support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed) and then install AnyConnect again.

Regards,

Aditya

Please rate helpful and mark correct answers

[malcm]

Is there already a possible to install it on Windows 10 1709. I get the same issue installing the adapter:

>>>  [Device Install (UpdateDriverForPlugAndPlayDevices) - VPNVA]
>>>  Section start 2018/03/30 19:32:05.258
      cmd: "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\VACon64.exe" -install "C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf" VPNVA
     ndv: INF path: C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\\vpnva-6.inf
     ndv: Install flags: 0x00000001
     ndv: {Update Device Driver - ROOT\NET\0000}
     ndv:      Search options: 0x00000080
     ndv:      Searching single INF 'C:\Program Files (x86)\Cisco\Cisco AnyConnect Secure Mobility Client\vpnva-6.inf'
     dvi:      {Build Driver List} 19:32:05.267
     dvi:           Searching for hardware ID(s):
     dvi:                vpnva
     dvi:                ?
     dvi:           Created Driver Node:
     dvi:                HardwareID   - vpnva
     dvi:                InfName      - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
     dvi:                DevDesc      - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
     dvi:                Section      - Cisco.ndi.NTamd64
     dvi:                Rank         - 0x00ff0000
     dvi:                Signer Score - WHQL
     dvi:                DrvDate      - 02/26/2014
     dvi:                Version      - 3.1.6019.0
     dvi:      {Build Driver List - exit(0x00000000)} 19:32:05.277
     dvi:      {DIF_SELECTBESTCOMPATDRV} 19:32:05.277
     dvi:           Default installer: Enter 19:32:05.278
     dvi:                {Select Best Driver}
     dvi:                     Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     dvi:                     Selected Driver:
     dvi:                          Description - Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
     dvi:                          InfFile     - c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf
     dvi:                          Section     - Cisco.ndi.NTamd64
     dvi:                {Select Best Driver - exit(0x00000000)}
     dvi:           Default installer: Exit
     dvi:      {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 19:32:05.282
     ndv:      Force Installing Driver:
     ndv:           Inf Name       - vpnva-6.inf
     ndv:           Driver Date    - 02/26/2014
     ndv:           Driver Version - 3.1.6019.0
     ndv:      Driver package 'C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf' is already imported.
     sto:      {Setup Import Driver Package: c:\program files (x86)\cisco\cisco anyconnect secure mobility client\vpnva-6.inf} 19:32:05.287
     sto:           Driver package already imported as 'oem30.inf'.
     sto:      {Setup Import Driver Package - exit (0x00000000)} 19:32:05.290
     dvi:      Searching for hardware ID(s):
     dvi:           vpnva
     dvi:           ?
     dvi:      Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     dvi:      {Plug and Play Service: Device Install for ROOT\NET\0000}
     dvi:           Driver INF Path: C:\WINDOWS\INF\oem30.inf
     dvi:           Driver Node Name: vpnva-6.inf:573bd3b1d858e0ac:Cisco.ndi.NTamd64:3.1.6019.0:vpnva,
     dvi:           Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf
     dvi:           Searching for hardware ID(s):
     dvi:                vpnva
     dvi:                ?
     dvi:           Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     dvi:           {Core Device Install} 19:32:05.346
     dvi:                {Install Device - ROOT\NET\0000} 19:32:05.348
     dvi:                     Device Status: 0x01802001, Problem: 0x0 (0x00000000)
     dvi:                     Parent device: HTREE\ROOT\0
     dvi:                     {Configure Device - ROOT\NET\0000} 19:32:05.352
     dvi:                          Device Status: 0x01802001, Problem: 0x0 (0x00000000)
     dvi:                          Parent device: HTREE\ROOT\0
     sto:                          {Configure Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva-6.inf}
     sto:                               Source Filter  = vpnva
     inf:                               Class GUID     = {4d36e972-e325-11ce-bfc1-08002be10318}
     inf:                               Class Options  = Configurable
     inf:                               {Configure Driver: Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64}
     inf:                                    Section Name = Cisco.ndi.NTamd64
     inf:                                    {Add Service: vpnva}
     inf:                                         Start Type    = 3
     inf:                                         Service Type  = 1
     inf:                                         Error Control = 1
     inf:                                         Image Path    = \SystemRoot\System32\drivers\vpnva64-6.sys
     inf:                                         Display Name  = Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64
     inf:                                         Group         = NDIS
     inf:                                         Updated service 'vpnva'.
     inf:                                    {Add Service: exit(0x00000000)}
     inf:                                    Hardware Id  = vpnva
     inf:                                    {Configure Driver Configuration: Cisco.ndi.NTamd64}
     inf:                                         Service Name  = vpnva
     inf:                                         Config Flags  = 0x00000000
     inf:                                    {Configure Driver Configuration: exit(0x00000000)}
     inf:                               {Configure Driver: exit(0x00000000)}
     flq:                               Copying 'C:\WINDOWS\System32\DriverStore\FileRepository\vpnva-6.inf_amd64_f4ee011be27e2804\vpnva64-6.sys' to 'C:\WINDOWS\System32\drivers\vpnva64-6.sys'.
     cpy:                               Existing file 'C:\WINDOWS\System32\drivers\vpnva64-6.sys' remains unchanged.
     sto:                          {Configure Driver Package: exit(0x00000000)}
     dvi:                          Install Device: Configuring device (oem30.inf:vpnva,Cisco.ndi.NTamd64). 19:32:05.384
     dvi:                          Install Device: Configuring device completed. 19:32:05.387
     dvi:                          Device Status: 0x01802001, Problem: 0x0 (0x00000000)
     dvi:                          Install Device: Starting device 'ROOT\NET\0000'. 19:32:05.388
     dvi:                          Install Device: Starting device completed. 19:32:05.395
!    dvi:                          Device pending start: Device has problem: 0x38 (CM_PROB_NEED_CLASS_CONFIG), problem status: 0x00000000.
     dvi:                     {Configure Device - exit(0x00000000)} 19:32:05.397
     dvi:                     Device Status: 0x01802401, Problem: 0x38
     dvi:                {Install Device - exit(0x00000000)} 19:32:05.407
     dvi:           {Core Device Install - exit(0x00000000)} 19:32:05.407
     dvi:           Waiting for device post-install to complete. 19:32:05.409
!!!  dvi:           Timed out waiting for device post-install to complete. 19:36:05.410
     ump:      {Plug and Play Service: Device Install exit(000005b4)}
!!!  ndv:      Device install failed for device.
     ndv:      Installing NULL driver.
     dvi:      {Plug and Play Service: Device Install for ROOT\NET\0000}
!    dvi:           Installing NULL driver!
     dvi:           {DIF_ALLOW_INSTALL} 19:36:05.654
     dvi:                Default installer: Enter 19:36:05.655
     dvi:                Default installer: Exit
     dvi:           {DIF_ALLOW_INSTALL - exit(0xe000020e)} 19:36:05.656
     dvi:           {DIF_REGISTER_COINSTALLERS} 19:36:05.656
     dvi:                Default installer: Enter 19:36:05.657
     dvi:                Default installer: Exit
     dvi:           {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 19:36:05.658
     dvi:           {DIF_INSTALLDEVICE} 19:36:05.658
     dvi:                Default installer: Enter 19:36:05.659
!    dvi:                     Installing NULL driver!
     dvi:                     Install Null Driver: Removing device sub-tree. 19:36:05.665
     dvi:                     Install Null Driver: Removing device sub-tree completed. 19:36:05.666
     dvi:                     Install Null Driver: Restarting device. 19:36:05.674
     dvi:                     Install Null Driver: Restarting device completed. 19:36:05.675
     dvi:                     Install Device: Configuring device class. 19:36:05.675
     dvi:                     Install Device: Configuring device class completed. 19:36:05.676
     dvi:                     Device Status: 0x01802401, Problem: 0x1c (0x00000000)
     dvi:                     Install Device: Starting device 'ROOT\NET\0000'. 19:36:05.678
     dvi:                     Install Device: Starting device completed. 19:36:05.679
     dvi:                Default installer: Exit
     dvi:           {DIF_INSTALLDEVICE - exit(0x00000000)} 19:36:05.680
     ump:      {Plug and Play Service: Device Install exit(00000000)}
     ndv: {Update Device Driver - exit(000005b4)}
!!!  ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0x000005b4
<<<  Section end 2018/03/30 19:36:05.685
<<<  [Exit status: FAILURE(0x000005b4)]

[stsargen]

Hi,

Looks like you are running into CSCvb59209.  This is a Microsoft defect with how the NAM filter driver is upgraded/uninstalled/installed.  Microsoft has released a tool to fix machines that encounter this issue.  In order to obtain the tool you will need to open a TAC SR and they can provide the tool.

Thanks,

Steve S.

[stsargen]

I should also mention that the 4.6 release that is posted on CCO will prevent this issue from occurring in the future.

Thanks,

Steve S.

[malcm]

Thank you for this post. The issue occured due to the use of Checkpoint Endpoint Security. I updated it to version 80.81. After this anyconnect could be installed correctly. Poorly Checkpoint doesn't support automatic updates. Thank you for your help!

[Edgar.Vergara]

I had recently the same problem.

dvi: {DIF_INSTALLDEVICE} 02:30:31.521
dvi: Default installer: Enter 02:30:31.521
! dvi: Installing NULL driver!
dvi: Install Null Driver: Removing device sub-tree. 02:30:31.537
dvi: Install Null Driver: Removing device sub-tree completed. 02:30:31.662
dvi: Install Null Driver: Restarting device. 02:30:31.677
dvi: Install Null Driver: Restarting device completed. 02:30:31.708
dvi: Install Device: Configuring device class. 02:30:31.708
dvi: Install Device: Configuring device class completed. 02:30:31.708
dvi: Device Status: 0x01802401, Problem: 0x1c (0x00000000)
dvi: Install Device: Starting device 'ROOT\NET\0002'. 02:30:31.708
dvi: Install Device: Starting device completed. 02:30:31.755
dvi: Default installer: Exit
dvi: {DIF_INSTALLDEVICE - exit(0x00000000)} 02:30:31.755
ump: {Plug and Play Service: Device Install exit(00000000)}
ndv: {Update Device Driver - exit(000005b4)}
!!! ndv: Failed to install device instance 'ROOT\NET\0002'. Error = 0x000005b4
<<< Section end 2019/03/30 02:30:31.771
<<< [Exit status: FAILURE(0x000005b4)]

I tried all suggestions but the only one that worked for me was to review my firewall, I read at some threads that sometimes have problems with Checkpoint VPN products installed on your machine, I didnt have any vpn installed with that products but my firewall is from checkpoint so I followed next steeps:

• I disconnected my laptop from network.
• Uninstalled my firewall
• Rebooted my computer
• I tried again to run the setup and it was successful.
• Then I Installed my firewall again
• Connected my laptop to network

Good luck

Edgar I Vergara Reveles.

[Mohammad Alhyari]

Check the installation part of this document:

https://www.cisco.com/c/en/us/support/docs/security/asa-5500-x-series-next-generation-firewalls/100597-technote-anyconnect-00.html#anc5

Moh,

[stsargen]

Hello,

The "Timed out waiting for post install to complete" error message in the setupapi.dev log is indicitive of what Microsoft fixed with the KB listed by Aditya.  Keep in mind that this KB must be installed prior to upgrading the client.  Once an upgrade is attempted without the KB installed it will leave the PC in a bad state and most likely a re-image will be needed.  We have also confirmed that CheckPoint Disk Encryption versions prior to 81.1.0.6520 will also cause this same error message.

Steve S.

[amin.g1]

I had this same issue where anyconnect failed an upgrade from 4.6 to 4.8.  After the failure no version would install. 

• Error 1460: This operation returned because the timeout period expired.
• In device manager the adapter was there, but had an exclamation point and error 56.

I did not have checkpoint or other AV that would affect this.  In the end my issue was with Cisco Network Access Manager filter driver.  Uninstalling NAM was not enough.  I needed to force remove a regkey.

If you are having the same issue even after removing NM, Check for this key HKEY_CLASSES_ROOT\CLSID\{9e871141-0120-4c3e-aba2-8f99335b69c1}. If it exists, remove it.