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Ask the Expert- SD-WAN

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Beginner

AnyConnect Won't Join WiFi

Has anyone seen the issue with AnyConnect where it works fine on Ethernet, but trying to join WiFi kicks off a loop of "searching for network, associating, authenticating, searching for network, associating..."? I've already tried uninstalling Cisco, uninstalling WiFi driver, restarting, reinstalling driver, reinstalling Cisco without any luck.

Version 4.4.02039

5 REPLIES 5
Participant

Re: AnyConnect Won't Join WiFi

No.

but what platform you use?

also what version of AnyConnect and have You profile and if have profile, please post it 

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Beginner

Re: AnyConnect Won't Join WiFi

Windows 10. I posted the version number earlier.
Cisco Employee

Re: AnyConnect Won't Join WiFi

This can happen for many reasons.  If you post a DART bundle we can tell more information.

Beginner

Re: AnyConnect Won't Join WiFi

 
Cisco Employee

Re: AnyConnect Won't Join WiFi

I would start by looking into the machine certificate used in the connection attempt.  From the NAM logs it looks like we cannot load the private key for the cert.

 

 

5815: NY80LTDN31HH2: Jul 17 2019 13:54:40.057 +0500: %NAM-7-DEBUG_MSG: %[tid=480]: Calling acCertLoadPrivateKey()...
5816: NY80LTDN31HH2: Jul 17 2019 13:54:40.059 +0500: %NAM-7-DEBUG_MSG: %[tid=480]: ...acCertLoadPrivateKey() returned
"5817: NY80LTDN31HH2: Jul 17 2019 13:54:40.059 +0500: %NAM-3-ERROR_MSG: %[tid=480]: Internal error 204, contact software manufacturer"
5818: NY80LTDN31HH2: Jul 17 2019 13:54:40.059 +0500: %NAM-7-DEBUG_MSG: %[tid=480]: acCertLoadPrivateKey() error -20 [certificate\CertificateImpl.cpp:271]
"5819: NY80LTDN31HH2: Jul 17 2019 13:54:40.059 +0500: %NAM-3-ERROR_MSG: %[tid=480]: Internal error 4, contact software manufacturer"
5820: NY80LTDN31HH2: Jul 17 2019 13:54:40.059 +0500: %NAM-7-DEBUG_MSG: %[tid=480]: CssError for function 'acCertLoadPrivateKey()' => -20{error} [CertificateImpl.cpp:272]
5821: NY80LTDN31HH2: Jul 17 2019 13:54:40.059 +0500: %NAM-7-DEBUG_MSG: %[tid=480]: Client certificate private key has not been loaded

 

Will NAM connect to other non corporate networks?