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Cannot connect to VPN on home WiFi but works when toggling on/off 4G

Hi all,

Weird issue which is being experienced by a a large portion of our users basically..

 

Issue

Users connect to their WiFi at home, authenticate successfully and are sent back to the Cisco AnyConnect Client with a 'Ready' status as if they haven't tried to connect.

 

Workaround

  1. Disconnect from home WiFi
  2. Connect and disconnect from a mobile hotspot
  3. Connect back to home WiFi
  4. Reconnect to remote access successfully 
  5. Rinse and repeat every day

What I'm not understanding is how is this workaround changing anything? There are definitely users that are not affected by this issue.

 

 

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