I purchased a 2911 router and a 25-pack of VPN licenses (PID: L-FL-SSLVPN25-K9=).
I registered the license, and supplied the serial number of my router when asked.I received a .lic license file.
When I attempt to install the license on the appliance, I receive an error:
% Error: Install failed. UDI L-FL-SSLVPN25-K9=:FTX1542AKJ3 on license does not m
atch any device
0/1 licenses were successfully installed
0/1 licenses were existing licenses
1/1 licenses were failed to install
However, the following establishes that the serial number is correct:
NAME: "CISCO2911/K9 chassis", DESCR: "CISCO2911/K9 chassis"
PID: CISCO2911/K9 , VID: V04 , SN: FTX1542AKJ3
NAME: "C2911 AC Power Supply", DESCR: "C2911 AC Power Supply"
PID: PWR-2911-AC , VID: V03 , SN: AZS153303LY
Solved! Go to Solution.
The answer is that I misunderstood the instructions (or lack thereof) on the web form where I register the feature licenses I purchased.
The form asks for a PID and serial number. Although the instructions on the form do not specify this, both of these pertain to the hardware appliance, not the license; i.e. I entered the PID of the license--which the form accepted--but the resultant key file could not be installed on the appliance.
I opened a TAC support case and had the license re-keyed with the PID and S/N of the appliance. Now it works.