Cannot install VPN license

[MikeCaditz]

I purchased a 2911 router and a 25-pack of VPN licenses (PID: L-FL-SSLVPN25-K9=).

I registered the license, and supplied the serial number of my router when asked.I received a .lic license file.

When I attempt to install the license on the appliance, I receive an error:

% Error: Install failed. UDI L-FL-SSLVPN25-K9=:FTX1542AKJ3 on license does not m

atch any device

0/1 licenses were successfully installed

0/1 licenses were existing licenses

1/1 licenses were failed to install

However, the following establishes that the serial number is correct:

SFGallery#show inventory

NAME: "CISCO2911/K9 chassis", DESCR: "CISCO2911/K9 chassis"

PID: CISCO2911/K9      , VID: V04 , SN: FTX1542AKJ3

NAME: "C2911 AC Power Supply", DESCR: "C2911 AC Power Supply"

PID: PWR-2911-AC       , VID: V03 , SN: AZS153303LY

Any ideas?

[andrew.prince · Accepted solution]

Issue a TAC case would be my first step.

HTH>

[MikeCaditz]

The answer is that I misunderstood the instructions (or lack thereof) on the web form where I register the feature licenses I purchased.

The form asks for a PID and serial number. Although the instructions on the form do not specify this, both of these pertain to the hardware appliance, not the license; i.e. I entered the PID of the license--which the form accepted--but the resultant key file could not be installed on the appliance.

I opened a TAC support case and had the license re-keyed with the PID and S/N of the appliance. Now it works.

[andrew.prince]

Excellent.