Cisco Anyconnect on Window 10 when disconnect and connect .The VPN client driver encountered an error. Please restart your computer ...

[Rajivnarayan36460]

The URL was given by the customer, I could install the Cisco Anyconnect the version is 3.1.03103 and I could connect successfully, and do all the data transaction.

when I disconnect VPN and try to connect I get this message " The VPN client driver encountered an error. Please restart your computer or device then try again"

If I restart the machine the VPN works flawless but again if you close same message pops up.

I did the following but still it does not work

1. Updated Windows 10

2. Disabled Firewall

3. Removed Antivirus

4. Enabled all Active X

5. Installed latest JAVA (tried with older version also)

 Any help will be greatly appreciated, I am not able to get help from any where, the customer says it is your IT problem and Cisco does not listen to me because I do not have serial number (this link was provided by the customer for VPN connection)

Regards, 

Rajiv

[Mike.Cifelli]

What versions of AC does the customer support? Any chance you can upgrade your client and have them provide support for a later 4.7.x or 4.8.x version? Version 3.1.03103 is older/legacy. My suggestion would be to search for Cisco bugs that may be correlated with your AC version or open a ticket with TAC & submit a dart bundle. HTH!