cisco anyconnect secure mobilty client secure gateway error

[RK05]

Hi,

could some please help me with the below error,

 

Note: vpn keeps disconnecting for every 10mins when user working from home network and at that time we're getting this error. after user getting disconnected from vpn we have to reenter the credentials to gain access.(single user affected).

thanks in advance

[Flavio Miranda]

Hi,

 Not able to see the attached. Can you attach again or write it down?

-If I helped you somehow, please, rate it as useful.-

[RK05]

[RK05]

please find error message below,
The VPN connection was terminated due to a loss of communication with the secure gateway. A new connection requires re-authentication.

thanks

[GioGonza]

Hello @RK05, 

As you are having problems with this particular user, it will be better if we get the DART file for this computer and analyze the behavior for the connection on this machine only. 

https://supportforums.cisco.com/t5/security-documents/how-to-collect-the-dart-bundle-for-anyconnect/ta-p/3156025

HTH

Gio